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Buyer bought an item not in my active listings, I already sold it back in 2022
This was an odd one,
I had an order come in last night, item# 265714748557
I sold this back in 2022, and it was not in my active listings.
Shown on the listing, "Start time: May 30, 2022 04:25:34 AM PDT".
My sales records do not go back that far, to prove I sold this.
This is a rare used car part. Not quite one-of-a-kind, but a unique listing for sure.
I have no way to fulfill the order, I will have to refund and apologize to the buyer.
Why did this happen?
Thanks for any guidance.
13 comments
kh-jean
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
m60driver
·2 years agoThis happens to me about once every 10 years. It is just one reason that I end about 5% of my listings each week and then relist using sell similar. Before relisting I always check either mentally or physically that I know where the item is located in my stock. There are always items that are rather old listings, I have many long tail items, that I can't picture in my mind, and I have to physically locate them before I relist, especially books. It is not that uncommon for me to try to relist an item but I stop when I can't find it or when I am pretty sure it already sold. Don't know if that is because of a ghost in the Ebay machine or a glitch in my brain, of which there are plenty these days.. Anyways, checking about 5% of my listings each week tends to correct such errors.
kostso-68
·2 years agoThis is my worst nightmare about using Ebay. I delete all my posts even if they are listed as sold for fear of this kind of thing happening.
broto_64
·2 years agoChecking your active listings occasionally can help prevent these particular inventory control issues.
albertabrightalberta
·2 years agoI'm not sure it would show. THe one time I had a ghost listing (of an item I'd sold 2 years prior), the item never showed in my active listings until it suddenly sold.
broto_64
·2 years agoThe group of sellers who have so-called "ghost listings" are in a distinct minority.
I've never had such a thing, but I can tell you I've had mental lapses.
Just a week or two ago a buyer purchased something...
In my listings I have it in an html remark (invisible to the buyer) the location where the item is in my inventory.
I looked, and it wasn't there.
I looked again.
Then I went through my entire inventory, every location, looking for it (just in case I had placed it elsewhere).
No luck.
Did you know the mind can fabricate false memories?
For example, I thought that I had already sold this item years ago. Then that thought led to me thinking of having had a ghost listing experience with enough conviction I was just starting to believe this may have indeed been the case.
Puzzled I thought about my options.
Looked through the original inventory location as stated in my html remark again, and found the item.
Twice I had looked there before, and did not see it.
Isn't it amazing?
Do you think I should have come here instead and reported about my ghost listing?
faial
·1 year agoI just had an item sold that I originally sold in May 2024 with a quantity of 1. The BIN listing that sold today was started in late 2023. It is possible that there was a duplicate listing, but eBay should have flagged that or cancelled it like they usually do with duplicates and my listing software tells me if I have a duplicate when I relist. Also, the price on it was $12.98, but it sold for $9.99 without me or the buyer sending an offer. There was definitely something fishy with that listing.
eBay CS wasted my time and was no help as they would only tell me to check my listings as if this was my oversight and fault. I don't have the time to look through my 900 listings for ghost listings that may not show up anyway. I am frustrated because this will be my fourth ding for not having sufficient inventory and knock me off of Top Rated reducing my views and increasing my fees. I will take it back up with eBay when I get the ding.
steve_stuff
·2 years agoLike poster eight said they sometimes don't show up on your active list.
'inventory control issues.' sounds like a 'nice' way of saying it's the seller fault.
Had two of the same record, listed one, sold it, did sell similar - changed photos and condition, list new version.
Four months later refreshed scheduled list and count is one too many - find both versions on it.
meme6253
·2 years agoYou have to call The Ghostbusters!!, It's a ghost listing, It has happened to me as well!
dhbookds
·2 years agoI notice that there was local pickup on the item........so wonder if you couldn't have sold it via that and just not taken down the listing..........
Couldn't find a "sold" listing in Terapeak.
steve_stuff
·2 years agoWelcome to the ghost listing club. You can CALL the person and explain and MAYBE they will agree to 'ask' for cancellation.
momtoabeautifuldaughter
·2 years agoShows BIN price was revised in December 2023?
ittybitnot
·2 years agoThere shows in "revision history" that the listing was updated Dec. 25 2023 for the Bin Price. So it was 'still around' then. ????
Whether it is an error or a result of a "ghost listing" you will have to refund the buyer.