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Buyer bought an item and it was delivered to wrong address
I sold an item a few days ago on eBay and the buyer offered a amount and I accepted. The next day I shipped out the item using the shipping label that eBay provided and I printed. Today that item was apparently shipped to the wrong address and delivered. The buyer told me that it was delivered to the wrong address. I told them that they might need to file a claim with eBay. They came back with a message 2 hours later saying they would "take some of the hit, would I be willing to do a 50% refund". I again told them to file a claim with eBay, and the response I got was "Ok then, I will. They will refund me and take the money from you. Was just trying to be fair 😅". I believe that this was an issue of USPS or eBay or the buyer on providing the wrong address or delivery to wrong address. Will I lose the funds from this sell? It also almost sounds like they might be trying to scam me.
kh-sireesha
·8 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
kodsterproductions
OP1 year agoI ended up settling on a partial refund for the buyer.
gurlcat
·1 year agoConsidering the details that have unfurled in this thread, I get why you might think that's the best idea but it's probably the worst actually. Guess you'll find out.
kodsterproductions
OP1 year agoBuyer is animate about going to eBay about this. I'm unsure what will happen as this is my only like 4th or 5th sell. If it was a issue on USPS will i still lose all the funds to this purchase with no compensation?
gurlcat
·1 year agoUh, am I the only one who can't get any account stuff to pull up on the OP? Feedback page, items for sale, sold items, nothing.
ittybitnot
·1 year ago@gurlcat
Try this link. When you get the "wonky" page there are some workarounds. The one I used was to go to YOUR page, remove gurlcat from the URL and paste in that of the OP.
https://feedback.ebay.com/fdbk/feedback_profile/kodsterproductions?&ssPageName=STRK:ME:UFS
gurlcat
·1 year agoWhy does everyone's but the OP's work just fine when I click them?
ittybitnot
·1 year agoWhy does everyone's but the OP's work just fine when I click them?
@gurlcat
They don't. Depends on the position of the stars and what planets are aligned is the view you get to see. I see this all the time.
a_c_green
·1 year agoActually it's a little clearer than that. 😉 The links for the OP here (e.g. View listings) as defined by Khoros are using a Seller ID of kod984. (I'm not sure why.) As you can see from their posts, their actual selling ID is kodsterproductions. Change kod984 to kodsterproductions in your browser's address line, and then it will work:
https://www.ebay.com/sch/i.html?_nkw=&_armrs=1&_from=&_ipg=&_ssn=kodsterproductions
It appears that Sold item 297442378440 is the one in question. (Note: Find the OP's current listings first, then go to his Sold listings to find it. Simply plugging that number into an eBay search will get you redirected to someone else's current listing instead.)
It's listed in "AS IS" condition (which is not a valid on-line term as the buyer cannot inspect it before purchase), but with no stated flaws. I really doubt the buyer has actually received it from his reshipper yet; it's more likely that he put his scam into action as soon as he saw the expected delivery in Florida.
slati_2013
·1 year ago"They came back with a message 2 hours later saying they would "take some of the hit, would I be willing to do a 50% refund".
No legit buyer who DID NOT receive their item would ever propose such a deal. They would insist on getting the item or a full refund. As pointed out by others, this is a case of where it seems the buyer already has the item but is trying to scam for money. I would ignore the buyer. If they open a case simply put in the tracking number.
albertabrightalberta
·1 year ago@kodsterproductions
Go to the buyer's feedback page (in classic view) and tell us what it shows as to where the buyer is registered.
dolcetreasures
·1 year agoThey are the same place, the buyer is trying to play you and the system. The item was delivered to a freight forwarder.
christworks
·1 year agoAs soon as I saw Doral, FL, my head dropped.
Listen, I got scammed with this a couple of years ago. It was my first time dealing with a freight forwarder. I had not been back selling too long and I made the mistake of issuing a full refund. Thankfully, it was not a high dollar item, but still....
I may read this differently than others, but I think their message is manipulative. They are saying if you do not give them a 50% refund, then they will go to eBay and eBay will take all the money from you. While I do understand you suggested they go to eBay, I still think there is a case to be made that the buyer is being manipulative. I've had success in winning against these scammers by proactively reporting the messages.
relicpeddler
·1 year agoIf you shipped it with an eBay label to the address they have on file you have nothing to worry about. It's not your fault they forgot to change the address on file.
kensgiftshop
·1 year ago@kodsterproductions
What does tracking show?
There has been some problems with shipping labels this last week, showing delivered to wrong places, showing delivered even before the order was placed.
But, if they are willing to take a 50% refund, sounds like a scam.
kodsterproductions
OP1 year agoLooking at the tracking it does show a different city and zip code of where it was delivered but I used the eBay shipping label that was provided.
a_c_green
·1 year agoDifferent relative to what? If you shipped to the address received with the payment, and tracking shows a Delivered status to that City and ZIP code, you should be fine. If the buyer does actually file an Item Not Received claim, upload your tracking number to the claim where indicated, and eBay should eventually close it out in your favor.
The buyer may have realized that he forgot to update his Ship-To: address before paying, but that's his problem. His offer to settle for only a 50% refund on an item he supposedly never received at all is nonsense; he's simply trying to get himself an unearned half-price discount on his purchase.
P.S. I assume we're talking about that graphics card you sold on 6/29. That's a very highly scammed category; I'm not surprised that you have encountered a slippery buyer.
Keep us updated!
kodsterproductions
OP1 year agoSo the label and website said Doral, FL while the tracking said delivery to Miami.
a_c_green
·1 year agoOh, God, not that one again. It's a freight forwarder who has their own ZIP code identified as Doral, FL, even though that area of Doral is (as I understand it) either adjacent to or entirely surrounded by Miami, and shipments addressed to Doral will show tracking to Miami, even though it's really the same location either way.
@devon@ebay : Do you know if there has been any progress in getting this very specific oddity in tracking addressed, so that buyers with a Ship-To: address going to Doral cannot simply file an Item Not Received dispute as soon as the delivered shipment shows tracking indicating delivery in Miami?
It's been known for some time that the Doral/Miami street address is the same, and going to the same building either way, but the change of City Name in the tracking is enough to erroneously close a bogus INR claim for the buyer instead of the seller. This has been raised with eBay in the past, but it appears that the buyer in this case is attempting the same claim again.
kodsterproductions
OP1 year agoso you think this person has the product and is trying to work the system in their favor?
a_c_green
·1 year agoYes; see above. Unfortunately we're going into the 4th of July holiday right now, so further answers from eBay may not appear before next week. Let us know if there are any further developments.
frothymart
·8 months agoHi All,
It appears I’ve been hit with this one.
A buyer with an address out of Miami, FL purchased an item - I printed the label provided by eBay - and sent it on its way.
USPS showed it delivered. Soon after, the buyer messages me claiming it was delivered to “the wrong ZIP code addressâ€. The address on the eBay label I printed that they provided was 33122, and the USPS tracking reads delivered to “33198â€.
I explained to them that I had nothing to do with that; I simply printed the label provided and he had to speak with the carrier to resolve this. But this guy continued insisting that it’s somehow my fault so they opened a claim.
I called eBay and they sided with me. But later that same day, the buyer appealed and they reversed the decision and now will take the full amount from my funds.
How does this make *ANY* sense? How is this issue with the ZIP outta this area STILL unresolved?? And moreover, how is it MY FAULT that the carrier dropped the ball???
I plan to appeal this after the thanksgiving holiday , but honestly can’t believe they even reversed the decision in the first place. Boggles the mind.
gurlcat
·8 months agoThere are a couple details we would need to help you sort out what happened, but right now you should copy your whole post^ and paste it into a new thread with your own title. This thread is borderline old enough that the mods may close it any minute.
todaysstyle
·1 year agoDoral Florida is Miami Florida. Like the Bronx is NYC. My guess is your buyer knows this and is trying to scam you.
albertabrightalberta
·1 year agoI'm guessing here based on my inference of what the buyer is claiming so here's my take.
Assuming you shipped the package with tracking and assuming tracking shows delivery, you should tell the buyer to open a claim on ebay for INR (item not received).
When you receive notice of the claim, you respond to the case with the tracking number and in the notes section, you can state, "according to USPS, tracking number (fill in the blank) was delivered on (date) at (time) to (zip code.) You must respond to the case with tracking even though the tracking number shows on the order.
You will win the case.
My guess is that the buyer received the item but is hoping you'll fall for a lie, issue a refund (or partial refund) and she'll have the item at 1/2 price.
Don't give in. This is the easiest win for a seller.
If you have further questions, just come back and ask.
kodsterproductions
OP1 year agoLooking at the tracking it does show a different city and zip code of where it was delivered but I used the eBay shipping label that was provided. Does that change your opinion or would you infer the same thing?