Bogus SNAD | Selling | eBay Community

kuriouskeepsakes · 2023-09-01T21:20:53.743000Z

A customer ordered and immediately paid for four dinner plates. When they received them, they never contacted me, but filed a SNAD claiming "they received the wrong item". In their notes, they admitted they ordered the wrong item and I shipped exactly what they ordered. They demanded I contact them to work out how I could exchange their dinner plates for B&B plates (which I don't have). I responded to the SNAD explaining the auction was clear that this was an "as is" sale, and that I don't accept returns. I then explained that I don't have the plates they want and there was nothing I could do. I reported the buyer for abuse of the buyer's protection policy, but haven't heard anything from eBay. But, the SNAD is still open.What are my chances? Since they filed a clearly bogus claim and I reported them, will eBay find in my favor? They don't even give the seller the option to request a decision anymore. The only option I have is to refund or accept the return and pay postage both ways (about $15 shipping each way for an item that sold for $25). The only other thing I can think of is to explain to them that my total profit on this deal was about $10. Then offer them a $10 credit if they'll let it drop. I'm not happy with that idea, but it would at least protect my account from the damage they could do. Thoughts?

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