I put the request up right away. But wasn't sure what reason to use. The two I was looking at was policy violation or outside of my control.
I chose outside of my control thinking that was the closest thing.
Based on the email they said they removed it due to policy violation.
I suspect they considered it misuse of the feedback system. They don't really spell it out but their vague language gives them a bit of leeway.
That was the correct reason to use. It was removed because they asked for the cancellation but then posted a negative FB because you cancelled the order.
It worked the way it should have and I'm very glad it worked for you.
new feed back rules are a joke. this company is void of any common sense and is so misdirected to think that having an honest look at a feedback and removing it is going to somehow upset the balance of the universe. I just had a neutral that they refused to remove- buyer said the item was not as bright as picture......listing had 18 pics of every possible side WITH camera flash AND WITHOUT camera flash to accurately represent what was being sold.
Buyer never made contact or asked for a return( we offer 30 day returns). And buyer never answered direct messaging after the fact either. One one feedback feature that ebay should have made and did not was to make it so neg or neutral feedback cannot be left unless they first have a messaging dialog with the seller!!! That would prevent curmudgeons from just leaving unwarranted feedbacks.
I do agree that if you truly have a bad experience and the seller was not responsive-then yes, bad feedback is a protection to the ebay community..... but when it is completely subjective and opinionated such as whether or not the item was bright enough?..... for all we know the buyer had his monitor brightness down, perhaps they are color blind or contrast challenged....maybe they have cataracts..... Everywhere else in the world- "a picture is worth a thousand words" but not on ebay.
This happened to me years ago, but was a negative and ebay refused to remove it, but I swear somewhere now it says if a buyer cancels a sale, that they cannot leave FB or it will be removed.
but I swear somewhere now it says if a buyer cancels a sale, that they cannot leave FB or it will be removed.
No.
The idea is that a Cancellation is an agreement between buyer and seller that the transaction should not proceed.
So leaving feedback should not be a problem.
Recently eBay started calling the automatic 96Hour Unpaid Item closing a "cancellation" which was a poor choice of words since it is not a mutual agreement.
At least the deadbeat gets a Strike.
With those "UID cancellations" the deadbeat cannot leave FB.
EBay doesn't use feedback to assess member accounts.
Neutrals don't count on your FB rating.
Any future buyer who reads it is likely to think "this seller cooperated with a reasonable request". (And if he doesn't think that, he is too stupid to deal with.)
The buyer will have until ....so and so date to either revise the feedback or decline your request. If they decide not to respond or decline your request, please respect their decision?
But the Buyer didn't Buy Anything?
The Buyer reviews your revised rebuttal and he makes the determination 🙂
The buyer will have until ....so and so date to either revise the feedback or decline your request. If they decide not to respond or decline your request, please respect their decision?
But the Buyer didn't Buy Anything?
The Buyer reviews your revised rebuttal and he makes the determination 🙂
At least you don't get buyers like i do, haha
That is ONLY if the seller sends the buyer a feedback revision form. Which is NEVER a good idea to do unless the buyer and seller have agreed that the buyer will change the FB.
Revision forms have a 7 day life span. If the buyer doesn't use it within that timeframe it can't be used later. The seller also can't send a second one on the same transaction.
Also if a seller is going to issue one, they need to give the buyer the heads up that they will receive an email from Ebay so they can revise the FB. Inside the email is a link for the buyer to make changing the FB a breeze.
It usually doesn't take long for you to get a response on this. But when you submit your request, make sure you explain the buyer asked you to cancel the transaction.
I wouldn't get my hopes up with the Seller Help feedback removal system though. It's been whacky lately and would probably say feedback comment doesn't violate policy.
I wouldn't get my hopes up with the Seller Help feedback removal system though. It's been whacky lately and would probably say feedback comment doesn't violate policy.
That doesn't mean it is being "wacky", it means the seller doesn't agree with the findings. The two are different.
If you don't get the result you want after doing this, it is time to contact Ebay directly. It will help you if you have the policy you feel the FB is violating handy so you can refer to it.
robbie31415
OP2 years agoChecked their feedback left for others.
I hope none of you run into them.
 
robbie31415
OP2 years ago 
Another one. What does Rr mean.
Buyer requested cancel 'ordered by mistake'.
Let's see if eBay removes another one.
mam98031
·2 years agoHelps if you contact Ebay for the removal.
chapeau-noir
·2 years agoI have a neut in the past "found my remote so cancelled the order" or some such. I thought it was pretty funny and just left it up.
mam98031
·2 years ago@robbie31415
I see you were able to get the feedback removed, CONGRATULATIONS. That is how it should be.
dy60609
·2 years agoand just how did you see that ?
mam98031
·2 years agoLooking at the OP's Feedback. Were they talking about a different account and I missed it??
robbie31415
OP2 years agoThanks. I'm glad they removed it.
I put the request up right away. But wasn't sure what reason to use. The two I was looking at was policy violation or outside of my control.
I chose outside of my control thinking that was the closest thing.
Based on the email they said they removed it due to policy violation.
I suspect they considered it misuse of the feedback system. They don't really spell it out but their vague language gives them a bit of leeway.
mam98031
·2 years agoThat was the correct reason to use. It was removed because they asked for the cancellation but then posted a negative FB because you cancelled the order.
It worked the way it should have and I'm very glad it worked for you.
siamjane8
·2 years agonew feed back rules are a joke. this company is void of any common sense and is so misdirected to think that having an honest look at a feedback and removing it is going to somehow upset the balance of the universe. I just had a neutral that they refused to remove- buyer said the item was not as bright as picture......listing had 18 pics of every possible side WITH camera flash AND WITHOUT camera flash to accurately represent what was being sold.
Buyer never made contact or asked for a return( we offer 30 day returns). And buyer never answered direct messaging after the fact either. One one feedback feature that ebay should have made and did not was to make it so neg or neutral feedback cannot be left unless they first have a messaging dialog with the seller!!! That would prevent curmudgeons from just leaving unwarranted feedbacks.
I do agree that if you truly have a bad experience and the seller was not responsive-then yes, bad feedback is a protection to the ebay community..... but when it is completely subjective and opinionated such as whether or not the item was bright enough?..... for all we know the buyer had his monitor brightness down, perhaps they are color blind or contrast challenged....maybe they have cataracts..... Everywhere else in the world- "a picture is worth a thousand words" but not on ebay.
mam98031
·2 years agoWhat "new feed back rules"? Which policy or policies have changed?
femmefan1946
·2 years ago@siamjane8
A neutral?
See Response #5
downrightspecialkids
·2 years agoThis happened to me years ago, but was a negative and ebay refused to remove it, but I swear somewhere now it says if a buyer cancels a sale, that they cannot leave FB or it will be removed.
femmefan1946
·2 years agobut I swear somewhere now it says if a buyer cancels a sale, that they cannot leave FB or it will be removed.
No.
The idea is that a Cancellation is an agreement between buyer and seller that the transaction should not proceed.
So leaving feedback should not be a problem.
Recently eBay started calling the automatic 96Hour Unpaid Item closing a "cancellation" which was a poor choice of words since it is not a mutual agreement.
At least the deadbeat gets a Strike.
With those "UID cancellations" the deadbeat cannot leave FB.
bashort
·2 years agowould just reply to the feedback with "buyer requested sale to be canceled".
femmefan1946
·2 years agoEBay doesn't use feedback to assess member accounts.
Neutrals don't count on your FB rating.
Any future buyer who reads it is likely to think "this seller cooperated with a reasonable request". (And if he doesn't think that, he is too stupid to deal with.)
It's not a problem. Move on.
nh_sales_lv
·2 years agoThe buyer will have until ....so and so date to either revise the feedback or decline your request. If they decide not to respond or decline your request, please respect their decision?
But the Buyer didn't Buy Anything?
The Buyer reviews your revised rebuttal and he makes the determination 🙂
At least you don't get buyers like i do, haha
mam98031
·2 years agoThat is ONLY if the seller sends the buyer a feedback revision form. Which is NEVER a good idea to do unless the buyer and seller have agreed that the buyer will change the FB.
Revision forms have a 7 day life span. If the buyer doesn't use it within that timeframe it can't be used later. The seller also can't send a second one on the same transaction.
Also if a seller is going to issue one, they need to give the buyer the heads up that they will receive an email from Ebay so they can revise the FB. Inside the email is a link for the buyer to make changing the FB a breeze.
mam98031
·2 years agoI'd be upset too. That isn't fair.
See if you can get it removed. Start with this link.
Go to the Seller Help page. Towards the bottom of the screen you will see a place to click on to submit the feedback for removal.
https://www.ebay.com/sellercenter/protections/seller-help
It usually doesn't take long for you to get a response on this. But when you submit your request, make sure you explain the buyer asked you to cancel the transaction.
Good Luck.
iamalwaysright
·2 years agoI wouldn't get my hopes up with the Seller Help feedback removal system though. It's been whacky lately and would probably say feedback comment doesn't violate policy.
mam98031
·2 years agoThat doesn't mean it is being "wacky", it means the seller doesn't agree with the findings. The two are different.
If you don't get the result you want after doing this, it is time to contact Ebay directly. It will help you if you have the policy you feel the FB is violating handy so you can refer to it.