BLOCK BUYERS UNDER CERTAIN FEEDBACK AMOUNT
Summary: La discusión gira en torno a la política de retroalimentación negativa en eBay, especialmente sobre cómo un vendedor que también realiza compras puede ser bloqueado si recibe retroalimentación negativa. powell-collectibles explica que antes era posible bloquear a compradores con cierto número de retroalimentaciones negativas, pero desde 2008 eBay ya no permite que los compradores reciban retroalimentación negativa. mam98031 aclara que los ajustes de los requisitos del comprador solían permitir establecer restricciones basadas en retroalimentaciones negativas, pero ya hace 18 años que no es posible. La única forma de que un comprador tenga retroalimentación negativa es si también es vendedor.
You used to be able to set up perimeters of buyers under a certain feedback amount. Can this still be done?
bennotbill
·4 months agoDo the buyer requirements apply, in any way, to guest buyers?
mam98031
·4 months agoYes.
lovefindingtreasures2
·4 months agoWow, I LOVE new buyers, they have never once given me any problems.
I post all my new items onto numerous Pinterest boards, Twitter(X), and Instagram. My goal is to pull in new buyers both for myself and for eBay. I want new buyers that come off of Google or some other site. Why would you want to prevent people from giving you money? Everyone is new once, someone has to sell to them and get them started on their eBay journey.
A brand new buyer comes to eBay and the first time they try to buy something the site says no because the seller is afraid of selling to them? That is not the way to get that buyer to stay on eBay. We want them to stay here!
Just my 10c.
dhbookds
·4 months agoKind of an interesting question......... A seller who buys on same id also can have negs, so could he be blocked from buying?
powell-collectibles
·4 months agoYes, that is where I have seen it. A seller gets a couple a couple Of negatives before he’s built up any positive feedback from buying, and he’d be there.
Blocking buyers with negative feedback absolutely was a thing – I don’t know when they got rid of it though. I believe that you could even choose how many negatives would trigger the block.
mam98031
·4 months agoBuyers have not been able to get a negative feedback since 2008.
There was a period of time where in the Buyer Requirements, where you can set how many items a single buyer can purchase within a set number of days that the feedback could be set to -1. Ebay took their own sweet time about removing that option [years] since a buyer can't get negative feedback.
It can be hard to keep up on the changes on Ebay because they are fast and furious, but buyers haven't been able to get negative feedback 18 years now. We just had the 18th anniversary on May 18th or 19th.
Now there is one way a buyer could have negative feedback and that is if they use the same account for buying and selling.
albertabrightalberta
·4 months agoSince the change, the only buyers with a negative feedback score would be one who was also a seller.
*casey*
·4 months ago@zenzetta767
Correct.
In the early years, in some countries it was a phone verification block but having a Paypal account could override the block.
The US had a Paypal block for buyers without a linked Paypal account.
Several blocks were removed in 2018. There's a discussion about it in this thread:
https://community.ebay.com/t5/Selling/Changes-to-Seller-preferences-and-ability-to-block-no-longer-an/m-p/28655499#M1236704
powell-collectibles
·4 months agoI don’t think that you will get many people to agree that blocking zero-feedback buyers is a good idea. But, I’d agree with the sentiment that sellers should be able to set buyer requirements.
Sellers get to block specific buyers for whatever reason they want. We’ve seen sellers espouse a strategy of blocking any buyer that 1) submits a remorse return, even if the seller uses free returns; 2) asks a question with an answer that can be found in the listing; 3) asks the seller to pack carefully; 4) uses a freight forwarder; 5) has the name Nathan; 6) has an inferred political leaning contrary to that of the seller; 6) makes the seller’s spidey sense tingle (yes, that one is the most ridiculous). Why can’t we extend this spirit into the buyer requirements? I certainly wouldn’t block for low feedback, but if another seller wants to do so, that’s fine. I really don’t think that we’d see a lot of sellers doing it – it isn’t a huge blow to eBay or buyers.
And I don’t presume to think that blocking low-feedback buyers is a dumb idea for many sellers. We all have different experiences and “what” we sell makes a huge difference in our perceptions of buyers and risks. I don’t have issues with low-feedback buyers, but I have very few issues at all. If another seller has a good feel for which buyers are problematic, and those are in the low-feedback category, I wouldn’t want for eBay to create an obligation to sell.
Good sellers (and some bad ones ,too) know our little or large businesses better than eBay does and better than the folks chiming in on these boards. I know that eBay isn’t going to start letting folks block low-feedback buyers, and I don’t want this option for my own purposes, but I do like the idea for better seller control over their own activities.
soh.maryl
·4 months agoSo, let's think for a minute: If sellers, from the very beginning, the very first day, of eBay had been able to block buyers who had, say, less than 10 FB, how would there ever have been ANY buyers on eBay? Didn't all of us start out with 0?
Shouldn't we be encouraging new buyers instead of slamming the door in their faces? And, no, I do not sell any more, so maybe my outlook is warped.
bennotbill
·4 months agoYou used to be able to block buyers with feedback of -1 or less but I don't think that option is available anymore. And if it was it would be irrelevant now as buyers all have 100% feedback.
Anyway it never worked as despite having that set I had a buyer with a feedback of -2. Funnily enough the sale went without any problems.
inhawaii
·4 months agoThat option was never available.
momtoabeautifuldaughter
·4 months agoMaybe this is what the OP was thinking of?
bennotbill
·4 months agoPerhaps not in the States but it was on ebay UK. And as it was on ebay UK it was very likely it was on all ebay sites.
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eBay has permanently removed the old "Block buyers who have a Feedback score of -1 or lower" setting from its Buyer Requirements.
Why was the setting removed?
This rule became completely obsolete because sellers have not been allowed to leave negative feedback for buyers since 2008. Because of this, it is virtually impossible for a buyer to have a negative feedback score (unless they are also a seller who received negative feedback on their own listings). eBay cleared out this legacy option from the dashboard to streamline their modern selling preferences.
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Old Buyer Requirements Page
gone.c-33
·4 months agoYou could absolutely block buyers with a minus score back when buyers could receive negative feedback. The lowest the setting would go was -4 which led to the rumor that that was the magic number at which eBay banned people.
mam98031
·4 months agoYou may have missed the point. The OP was talking about zero feedback buyers and those you can't block and never could.
However those that had minus feedback could be blocked, over 18 years ago. It truly does not matter anymore.
powell-collectibles
·4 months agoDidn’t that option to auto block neg buyers remain for years after we we were no longer allowed to leave negative feedback?
mam98031
·4 months agoYes, I explained this a few posts back. Ebay was very slow to take the -1 off the options in Buyer Requirements, however it wasn't valid as buyers could not get a negative FB for the past 18 years. Well except if they are using one account to buy and sell with, then as we all know sellers can get negative feedback.
soh.maryl
·4 months agoHow could a buyer ever have FB of -1 "or less"? Pretty sure buyers have not been allowed to receive neg FB for a great many years.
albertabrightalberta
·4 months agoYou're correct; it has been many years since buyers could be negged.
In the years before ebay made changes, sellers could leave feedback for buyers. Although the negs were appropriate for non-payers, too many sellers left retaliatory negs for buyers who left negative feedback for them.
Buyers were discouraged from leaving appropriate feedback for bad sellers because they were afraid of getting negged back. Thus the change in feedback policy. (I don't recall the year it happened but it's been a long time.)
bennotbill
·4 months agoThis was available probably a couple of decades ago. When buyers could get negs. As I said it's all 100% now.
roccotacodad54
·4 months agoWell that's a great way to get new customers!..........................
dryophelia
·4 months ago@zenzetta767
What is the number of feedback a user should have before they get to buy?
inhawaii
·4 months agoDon't be ridiculous.
The answer is obviously 7. 😉
grann-4629
·4 months agoWhat is the number of feedback a user should have before they get to buy?
And how does that user get their first feedback?
Truly a dumb idea that would increase the seller/buyer ratio, allow no new buyers to use the venue and would end up being sellers selling to other sellers only.
mam98031
·4 months agoIt was a sarcastic comment, not a real question.
inhawaii
·4 months agoNo, you didn't.
grand-and-glorious-purpose
·4 months agoYes you did.
But you could only block users with a negative feedback score.
inhawaii
·4 months agoIf you insist on being right, that's fine.
So you used to be able to block bidders with LESS than 0 feedback.
But you could never block buyers with 0 or low feedback.
grand-and-glorious-purpose
·4 months agoMy insistence doesn't make me correct but I appreciate you agreeing with me.
asset_liquidators
·4 months agoPercentage wise I have less problems with zero feedback buyers than buyers with feedback.
mam98031
·4 months agoI completely agree with this. My largest percentage of problematic buyers are typically sellers too. Experienced members. New buyers may require a bit more help, but I don't mind that at all. I see it as just part of my job.
adamcartwright
·4 months ago@zenzetta767
I hope and pray you're able to figure out a way.
Leaves more buyers for me.
mam98031
·4 months agoThis get said from time to time, but it has never been true. Some get this confused with the setting highlighted in green in the pic below of the Buyer Requirement screen in your Site Preferences.
So you can look that over, I would suggest closely, and do your settings the way they are best for you. Keep in mind that new buyers are the ONLY way Ebay can grow and in turn Sellers can grow. Without new blood, we will cease to exist in time.
I realize that in some categories new buyers are particularly problematic. Just try to keep in mind that in most categories that is not true. Look at how often a new buyer is actually causing you to lose money verses how many are not a problem. Don't hurt yourself because you get upset or burnt by a few. Good luck.
In a quick glance at your listings, what you sell should not be attracting new buyers trying to take advantage of you. That is mostly happening in electronics.
kibble-net
·4 months agoThe only option that ever existed was to block buyers below NEGATIVE 1 feedback.
In order for this platform to work, new users can't be discriminated against simply for being new.
tarotfindsandmore
·4 months agoWhy would you even want to do that? Do you realize how many people end up being directed to ebay for an item they didn't realize was available on the platform? Many of them are "guests" with no feedback at all.
momtoabeautifuldaughter
·4 months agoNo, I don't believe such a setting exists
slippinjimmy
·4 months agoThat was NEVER possible!
In your Settings, Buyer Requirements you can block low feedback buyers from purchasing more than one item but that is all.