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Beware of buyers quickly asking to return item.
So I sold my like new steam deck OLED 1tb Version. It was in excellent condition and packed very well. The buyer who purchased bought for my listed price without sending an offer, I wasn't thrown off by that because that is up to them. What did throw me off was when the buyer messaged me later that day and requested that the item be sent no later than next day. I understand wanting something but it was odd because I always ship within two days regardless.
I went ahead and sent the item regardless and didn't think much of it. Well, three days go by, last night I receive a request to return the item. The reason was item is defective and the only comments added were "I am having a problem with the console". I immediately responded and asked what was wrong and never received a response. Something in me told me to look up this address because the buyer had very little feedback, I just had this weird gut feeling.
Everything about this console was in excellent condition and the only picture they sent back was a picture of the box, lol. Nothing stating the damage or defect. Buyer never responded and now doesn't even have an account for me to send a message to.
Ebay has stepped in and taken my side, thankfully. I am not trying to spam anyone, just warning of selling high dollar electronics without looking at the feedback beforehand and searching the address.
I will update as the process continues.
kh-stanley1
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
arraus
·1 year agoI just had an attempted scam going the same warehouse business shipping address yesterday:
8020 NW 66TH ST
APT ##### (I'm leaving # out for privacy, it's not really an apartment)
MIAMI, FL 33166-3900
Buyer placed order late at night. When I woke up the next morning, the new order had a Credit Card dispute filed...
Buyer's phone number didn't work.
The next night, AFTER I accepted the dispute, which should cancel the order, and I messaged buyer to let them know, the Buyer said "I don’t understand what is going on. Will you cancel my order or what?"
I repeated that order was cancelled when I accepted CC Dispute. CC will be refunded. This was 5:30am EST.
Buyer immediately responded, "The dispute seems to be a mistake. Please do not accept it or refuse it. I want the item. I never intended to cancel the order."
Luckily, the CC dispute claim came in before we shipped!!! Or, I would've been out of my item and $$.
I have questions about other people's advice here... the address was on the Buyer's account (not a different ship-to address provided). They added an "APT #" to the address (which is a warehouse). I don't have time to research EVERY address we ship to AND I didn't think we could just refuse an order without getting a defect on our account.
Reading eBay's policy, sellers are NOT covered by SELLER PROTECTIONS if "The buyer used third-party freight forwarding or mail redirection". WOW!!! How are we supposed to know that?! Why doesn't eBay block this address (and others like it)?!
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=1&query=eBay%20Money%20Back%20Guarantee%20policy&intent=freight%20forward&lucenceai=lucenceai&docId=HELP1238
It's the next day. Order now shows "Shipping overdue" while the dispute is "Awaiting Outcome".
elpbeautysupply
·2 years agoHi Andy , I'm glad you won! I found additional information that may be helpful for other sellers and the eBay Trust and Safety team. You can forward this information to them if you wish. Best regards,John.
Report on Boxpaq International Inc
Location: 8020 NW 66th St, Miami, FL 33166-3900
BBB File Information:
Business Management:
Contact Information:
Additional Contact Information:
Additional Business Information:
andysmithcollectibles
OP2 years agoThank you for a real response. I had to remove some information of my post because many were defending this address as legit. I got scammed unfortunately because it was a high dollar item. I have used forward service before but this one has a ton of complaints!
12345jamesstamps
·2 years agoI never had any problems with "freight forward" buyers to other countries.
As a seller your position is to have it mailed to the freight forward address with tracking.
You can check to see the ID eBayer who purchased the item and which country they are in.
And you can politely and businesslike mention item is on its way using "freight forward" and has not arrived yet in their country. "three days go by"...no way buyer got it yet.
I usually take a photo of item going freight forward and send it to buyer that item is on its way and that they are using freight forward and might take longer to get to them.
It is an expensive item you sold so:
Might want to check buyer ID next time to see if it is going freight forward.
There is usually an additional International fee you pay if a buyer uses an International credit card.
andysmithcollectibles
OP2 years agoI understand, thank you for your reply. This is truly my fault for selling a high dollar item without looking into the feedback first.
albertabrightalberta
·2 years ago@andysmithcollectibles
Your buyer may or may not be a scammer but the address is NOT.
ETA: Let me rephrase: Your buyer may be trying to scam you but because they're using a freight forwarder, they've relinquished their MBG. They won't win a NAD claim.
andysmithcollectibles
OP2 years agoBuyer is 100& a scammer. Ebay has banned them and is now looking into the common issues with this address.
andysmithcollectibles
OP2 years agoThank you for the clarification.
ittybitnot
·2 years agoThey won't win a NAD claim.
@albertabrightalberta
Unfortunately, eBay still treats these NAD claims like any other domestic sale. Unless the seller victim speaks up and contacts eBay and convinces them that this is a F.Forwarder situation, any not as described claim will proceed with the seller having to send a return label to the forwarder address, etc. Many sellers do not even know that they are shipping to a forwarder, and know how to protect themselves from this and any of the "fake tracking return" scams that typically ensue with high dollar items. Contacting the regular outsourced foreign CS reps that one gets in a call back or chat, is often not productive either which adds even more problems.
I would agree that many of these companies located in Miami/Dade, Oregon, Deleware, etc. have horrible reviews. It is likely because of the scammers that use them as opposed to the forwarding business itself.
Until then eBay + high end item (most often electronics) + international buyer using the US freight forwarder address = a transaction that is not going to go well. A seller has a much better chance if they KNOW about the scenario and can act as soon as the claim shows up.
https://community.ebay.com/t5/Selling/Buyer-using-USPS-return-scam-Ebay-decided-case-in-buyers-favor/m-p/34225035#M2339548
https://community.ebay.com/t5/Selling/Help-Miami-Freight-Forwarder-says-wrong-item-sent-and-returning/m-p/34234105#M2341629
https://community.ebay.com/t5/Selling/Getting-screwed-over-for-months-as-a-seller-on-on-an-blatant/m-p/34253728#M2346631
https://community.ebay.com/t5/Selling/Ebay-refunded-a-buyer-without-me-getting-my-item-back-from/m-p/34267762#M2350243
https://community.ebay.com/t5/Selling/Return-scam-nothing-new/m-p/34302635#M2358896
https://community.ebay.com/t5/Selling/The-new-buyer-scam-and-eBay-s-ignoring-Policy/m-p/34301810#M2358639
https://community.ebay.com/t5/Selling/Return-Scam-so-simple-but-super-effective-What-should-I-do/m-p/34350235#M2371144
https://community.ebay.com/t5/Selling/Scam-and-ebay-ignores-it/m-p/34356453#M2372717
https://community.ebay.com/t5/Selling/Seller-Beware-of-Buying-amp-Return-Scam/m-p/34386391#M2379744
andysmithcollectibles
OP2 years agoThank you for this. Some got upset that I called this place out but its very common. I am hoping all goes well for me but I am still concerned an issue may come from the seller trying to return the item to a fake address that has my zip code. I have all documentation from my chat conversation and will use it if needed.
bonjourami
·2 years agoAll ff's have complaints, but they reship millions of pkgs a year with no problems. Scammers can be, and are anywhere online.
andysmithcollectibles
OP2 years agoI understand but look that one up and see the many articles discussing this same issue. It sucks but yes they can be everywhere.
Unavailable member
·2 years agoFreight forwarder...it's not a scam. I don't care where you get your info from.
As far as Money Back Guarantee is concerned, when the item is delivered to that location your responsibility ends there.
Anything that happens after that is the freight forwarder's problem not yours.
andysmithcollectibles
OP2 years agoUnderstand. My information has came from Ebay by the way! Directly from upper management through phone calls. So I get where you are coming from but I will trust ebay lol.
albertabrightalberta
·2 years agoYour information may have come from ebay CS phone reps but they tell callers what they want to hear.
If you understand, you can fight the claim by proving that the buyer had the item shipped to a FF.
andysmithcollectibles
OP2 years agoThank you are correct. My apologies.
brightlightbookseller
·2 years agoThat's a Freight Forwarder's address, who did nothing wrong, and many of us sell nearly daily to Freight Forwarders without an issue. Please don't post libel on these forums.
Your situation is not a scam, nor even a problem for you. Just follow procedure and you'll be fine. But do not avoid such addresses or warn people away from them. The FF is doing nothing to scam you. The reviews you read were from uninformed people.
andysmithcollectibles
OP2 years agoThank you. You are correct in many ways and I apologize for my lack of clarification. Unfortunately it's with a $700 electronic item so its very easy to scam on these. Ebay has my side on this one thankfully so it is in fact a scam or they wouldn't have agreed with me. The seller now doesn't have a profile that shows up and I can't even send them a message again so that tells me they have been banned.