being charged for a Item UPS damage. Problem was eBay had held the money for the payment in escrow.

envelope feeder in undamage state.

Subject: Urgent Request for Review and Refund â€“ Improper Charge and UPS-Damaged Item

Dear eBay Support,

I am writing to request an immediate review of my case and a full correction of the charges applied to my account. My bank card was charged before the damaged item was even returned, and despite my explanation that the sellerâ€™s payment was still on hold, the agent proceeded to charge me prematurely. At no point had I received any payment from eBay for this transaction.

The item in question was damaged by UPS before it ever left the Minneapolis, MN UPS Store where it was originally dropped off. The charge applied to my account was listed as â€œBusiness Service â€“ Not Elsewhere Classified,â€ which does not accurately reflect the situation.

I paid $300.00 for shipping, yet the tracking number showed no movement for 10 days. After multiple calls to UPS, I was repeatedly told they were â€œtrying to locate the damaged item.â€ Eventually, I discovered the item had been sitting the entire time in Maple Grove, Minnesota, exactly where the tracking indicated.

When I asked UPS if I could retrieve the package myself, two employees brought it out. Several parts that were included in the shipment were missing, and I have never received those missing parts. Despite the item never leaving Maple Grove, UPS still sent eBay an additional request for $200.00 more.

At this point, I am out approximately $1,400.00, including shipping costs and the value of the damaged item. This situation has caused significant financial and mental stress, and I am asking eBay to correct the premature charge and assist in recovering the full amount owed.

I respectfully request:

A full review of the premature charge to my account
Reversal of the charge applied while the sellerâ€™s payment was still on hold
Assistance in recovering the shipping costs and compensation for the damaged and missing parts
Clarification on why my account was charged despite clear evidence of UPS mishandling

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,
Chase

sheepdoer

856 View listings

Posted 8 months ago·Last reply 8 months ago

5 comments

hoosierbam

·8 months ago

1038 View listings

I, too, have had items damaged by UPS. When I tried to file a claim with their insurance, I was told it was not covered because I didn't package it properly. Their word against mine so that was the last time I used UPS.

kensgiftshop

·8 months ago

389 View listings

If the funds are being held and you don't have the avaliable funds to cover the refund, you have to pay it, then the buyers payment will be sent to you.

luckythewinner

·8 months ago

1162 View listings

eBay is not responsible for UPS damage.
eBay is not going to help you locate items at UPS.
eBay is not going to help you recover money from UPS.
eBay is not going to cover the refund to the buyer that the buyer completely deserves.

As for payments on hold, that is covered by the user agreement you signed. You essentially agreed that eBay could put a hold on any payment they wanted to.

wastingtime101

·8 months ago

0 View listings

Hi @sheepdoer . We're missing pieces of the puzzle. Below is what I'm extrapolating.

You sold and shipped an item.
That item never left the UPS drop off point and it was damaged while in their possession.
Because they never received it, the buyer filed a non-receipt claim - is this accurate?
You did not refund the buyer through the INR claim, so eBay forced the refund which was pulled from your bank. (By the way, your funds on hold should be released very shortly after eBay pulls the refund from your bank. That's how the process works - you have to front the buyer's refund and eBay releases the hold on your funds afterwards. It all evens out in the end.)
If eBay had to step in on the INR, then you forfeit your eBay fees and still owe eBay that money.
If the item was damaged while in UPS possession, you need to seek damage reimbursement by filing a claim with UPS. If you purchased the UPS label through eBay, find instructions here for filing that claim. Sellers are held responsible for shipping carrier damage and it's then up to the seller to recoup their losses from the carrier. If you didn't purchase enough liability coverage (max for UPS on eBay labels is $999) then you are out the balance since you chose the service and coverage.

What exactly is the additional $200 charge? If the item never left the UPS drop off point, then it's not likely to be a cost adjustment from UPS. Maybe it's the eBay fees you forfeit by letting them step in on the INR case instead of handling it yourself?

Did you pack the item or drop it off as pictured at UPS, unpacked?

mondex

·8 months ago

11642 View listings

This sounds like a frustrating situation, but this isn't the best place to post it. You may get a little help from random sellers, but you have to talk to someone from ebay directly about this. That is difficult to do in many cases, admittedly, since they steadfastly avoid phone calls. However, it's possible to request a call from the automated chatbot (although not 100% of the time). Try their contact page at https://www.ebay.com/help/contact_us?id=4871 and click "Chat with our automated assistant" on the left. Then request a call from inside the chat. Once you do get someone, be very clear on the details. Hope you can get this resolved.