"BBE" /"SELLER DASH BOARD" Vs ------------- ?
In History of "marketplaces" where people come together and fulfill their day-today need in the form of offering goods for sales there is no way conflict can be avoided 100% .
Now from above reference BBE launched 1 year back is just a mirror want 100% conflict free transaction with 100% SELLER ONLY RESPONSIBLE. Like(If INR is removed by ebay CS itself and mailing that this CASE IS NOT GOING TO IMPACT YOUR SELLER PERFORMANCE this mail itself is in conflict because when the case is closed by ebay with a mail stating it will not going to impact your seller performance than how IT IS IMPACTING SELLER SERVICE METRIC is seller service metric is of any other seller or if INR remove by ebay is getting counted in rate calculation is this not going to impact seller performance or account????
Similarly, with SNAD for Returns and also while leaving positive feedback if buyer gives 1, 2 or 3 rating it is also getting counted in service metric this is not HUMAN THING.
Seller Dashboard was well defining the parameter for seller & buyer protection for any wrong practice also rightly formulated with a well guidance of DOs and Don't % for evaluation of seller & buyer.
Service Metric has no define parameter set(Because if any thing happened to any particular transaction seller has to only suffer and buyer is protected) and is without any transparency.
In the sight of new SERVICE METRIC formulated it is better to announce that there is no SELLER PROTECTION now onwards with the date of effect of SERVICE METRIC .
Buyers are our bread and butter no one want to loose a buyer with whom they are associated long and want the best possible service to retain that client but human liking and disliking cannot be measured hope if this makes it bit clear.
surgical24seven
OP2 years agoNobody want to conflict its buyer as we all know they are most important and similarly seller are backbone in creating categories with variety of items at a best possible price.
But if ite is been realized to add a another layer of protection for buyer which is non appealable as SERVICE METRIC why documents proof are being asked and after fulfilling only any case gets closed in eithers of the seller or buyers favor and they also then assure you it will not impact your seller performance so my ?? is the service metric not in our seller performance ?? this the breach of trust because after confirmation via written mail stating it will not impact your seller performance since your are not found at fault is it????OHHH they breach this statement BY + including the same case in service metric which they have removed after provide valid proof that its not our fault. In any of the type of case(INR SNAD Return feedback with 1 2 3.
Second ,once the account is bad none wants to help and they have their different of colors of excuses for not attending the case or if you get someone good will talk to you nicely that's it but cant help no interest in attending you. Service Metric is one will not only takeaway bad BBE buyers but also good buyer.
lakefor94
·2 years ago@surgical24seven
The BBE initiative is going to primarily effect Service Metrics. https://www.ebay.com/sh/performance/service-metrics
Anytime a buyer has to open a Item Not Received case or Item Not As Described case, it is a Bad Buyer Experience and is not forgiven in Service Metrics. Does not matter what the outcome eventually provides.
Plenty of other bad buyer experiences are listed here:
https://export.ebay.com/en/regulations/ebay-policies/bber/