Awaiting payment buyer asked to have the order cancelled | Selling

alalv_4976 · 2024-03-02T14:10:45.381000Z

How can I handle a situation where I accepted a buyer's offer, but upon requesting payment for shipment, the buyer instantly asked to cancel the order? I'm hesitant to cancel again due to past experiences feeling penalized by eBay when I didn't make any sales for a full week. What steps should I take, and how should I communicate these steps to the buyer, especially considering that buyer has -0- feedback on their account?

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Awaiting payment buyer asked to have the order cancelled | Selling | eBay Community