Automated messages to buyers
Summary: The discussion focuses on sending custom automated messages tied to order events on eBay. pla_8547 explains that eBay does not allow sellers to customize notifications beyond standard ones, recommending third-party apps like 3Dsellers for setting up message templates and triggers. However, they advise limiting messages to avoid overwhelming buyers with notifications.
I am looking for a tool that can send messages according to the right step of order:
Ordered
Shipped
Delivered
Anyone know a good one ?
8 comments
pla_8547
·1 month agoeBay itself doesn't let you send custom automated messages tied to order events, beyond the standard notifications it already sends buyers. If you want your own message going out when an order is paid, shipped, or delivered, you'd use a third-party app. 3Dsellers does this, you set up the templates and triggers once and it messages buyers at each stage, and some other seller tools offer similar. One word of caution from experience: keep it to one or two genuinely useful messages, because buyers already get eBay's notifications and piling more on top starts to feel like spam.
a_c_green
·1 year ago@maurizio_2424 : No, because those notifications are a buyer option, not a seller option. You can see the settings that you and other buyers can choose from here: https://commspreferences.ebay.com/commsprefs
Also, as a buyer (in the US anyway), you can set up notifications from carriers such as USPS, UPS or FedEx here by opening free accounts on their websites and choosing to have notifications sent to you regarding your inbound orders. So there is really nothing more that a seller needs to do, as the buyer will be getting plenty of notifications anyway if they choose to have them.
kensgiftshop
·1 year ago@maurizio_2424
Dropshipping from Amazon, you probably won't be around long enough to worry about it.
dhbookds
·1 year agoI suggest buying something on ebay to see what they send to buyers........
pickapaper
·1 year agoOP is in Israel. Looking at the items he has for sale, I wouldn't think he would be busy enough to worry about having automated messages. "Red, yellow, and blue margaritas" (he obviously means the clear drinking glasses) listed for $30 each w/FS but when you look at his sold items, they sold for $1.00 each w/FS. Food and medicinal and cleaning items that can be purchased at local stores.
toysaver
·1 year agoThere is no way to override what eBay already provides. It is so succinct they did away with the ability to do otherwise.
jonathanbrightlight
·1 year agoI agree with @inhawaii , eBay provides those updates to your customers automatically and you messaging them will likely just create annoyed customers. I would strongly recommend against any unnecessary communication.
inhawaii
·1 year agoWhy would you want to annoy your customers? Ebay already gives them this information.