Authenticity Guarantee unsupported country - yet buyer allowed to purchase | Selling

peezykicks · 2024-01-14T21:56:39.928000Z

Hello: I just sold a pair of sneakers that is part of the Authenticity Guarantee Program. The buyer is asking if I can ship to Guam, and I replied that all I have to do is ship to the authenticators and the authenticator will ship to them. However, reading more up on it I see that Guam is actually not part of the Authenticity Guarantee Program. What are my options in this case? If the buyer pays, I assume I won't send to an authenticator, but directly to the buyer? I'd rather go thru the authenticator route. I noticed my seller shipping preferences didn't have "US Protectorates" as an excluded shipping country - is this why the buyer was allowed to purchase the shoes? Shouldn't eBay have prevented the sale of the shoe if the buyer is in a country where the authenticity program is not supported and the item is part of the program? Thanks in advance.

Discussions

Authenticity Guarantee unsupported country - yet buyer allowed to purchase | Selling | eBay Community