eBay Community logo
    • Home
    • News & Updates
    • Buying & Selling
      • Buying
      • Selling
      • New to selling on eBay
      • Seller Tools
      • Shipping
      • Returns
      • eBay Advertising
      • Payments
      • Mobile Apps
    • Explore Categories
        • eBay Motors
        • Electronics
        • Collectibles & Art
        • Home & Garden
        • Clothing, Shoes & Accessories
        • Toys & Hobbies
        • Sporting Goods
        • Books, Movies & Music
        • Health & Beauty
        • Business & Industrial
        • Jewelry & Watches
        • Specialty Services
        • eBay Partner Network
        • Accessibility
        • eBay Developers Program
        • eBay Cafe
        • eBay Live
        • Community Mentors
      • Ask a Mentor
    • About
      • About the Community
      • Share Community Platform Feedback
      • Report eBay Technical Issues
      • About eBay
    • Community Events
      • Events
      • Seller Circle Hosts
      • Seller Circles
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions
    • Buying & SellingChevronRightIcon
    • SellingChevronRightIcon
    Authentication Dept

    Can anyone help with a number for the Authentication center in NJ they have had a pair of shoes sitting there for well over a week now. I’ve had shoes that shipped mid week that have already been authenticated. This sure hurts us sellers big time!!! 

    rock-obsessions
    rock-obsessions
    2373View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    5 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    hemstogems

    hemstogems

    ·2 years ago
    429View listings

    Why would it hurt you?  Haven't the shoes already been purchased and the buyer aware of the authentication process?  I thought once it was sent in to eBay after being purchased, once authenticated it gets sent directly to the buyer?  Or did the item not get approved and it's just sitting there to be sent back to you?  Sorry, I'm confused.

                                           
    ckimodog

    ckimodog

    ·2 years ago
    9204View listings

    @rock-obsessions 

    I don't believe the authentication centers provide a direct number.  I believe you need to go thru eBay and the best idea is to contact them thru Facebook:

     

    https://www.facebook.com/ebayForBusiness/

     

    These agents are US CS eBay employees and may better serve you and your situation.  Many positive posts with their ability to be helpful.  In the past they were helpful concerning my issue at hand.  Give it a try...it might be worth it.

     

    Good luck to you!

                                           
    rock-obsessions

    rock-obsessions

    OP2 years ago
    2373View listings

    eBay’s customer service sucks.. 

                                           
    ckimodog

    ckimodog

    ·2 years ago
    9204View listings

    @rock-obsessions 

    Yes...lol...we are all aware & it's a daily subject on this forum in multiples.  Try the facebook link I provided you, you might be surprised. Hoping the best for you. 

     

    Have a great weekend!

     

     

                                           
    rock-obsessions

    rock-obsessions

    OP2 years ago
    2373View listings

    lol… Same to you!

                                           
                                                                                     
    •                                                              
    •                                                              
    •