authentication

My item did not pass because the descrition number was white color and my item is sand color??? NO ONE KNOWS WHAT THOSE NUMBERS MEAN! MY BUYER WANTED SAND COLOR AND I SENT HIM SAND COLOR! WHAT IS THE ISSUE ? WHO CARES IF THE NUMBER LOT MEANS WHITE????? TRASH AUTHENTICATION PROCESS!!!!!!

regonza10

244 View listings

Posted 2 years ago·Last reply 2 years ago

6 comments

maxine*j

·2 years ago

142 View listings

@regonza10 wrote:
My item did not pass because the descrition number was white color and my item is sand color??? NO ONE KNOWS WHAT THOSE NUMBERS MEAN! MY BUYER WANTED SAND COLOR AND I SENT HIM SAND COLOR! WHAT IS THE ISSUE ? WHO CARES IF THE NUMBER LOT MEANS WHITE????? TRASH AUTHENTICATION PROCESS!!!!!!

The authenticators know what the numbers mean, and they care because their job is to not only determine that the shoes are genuine but that they matchs the seller's description in every detail.

So, since the color number code (white) did not match your description (sand), the shoes could not be passed by the authenticators.

Annoying, perhaps, but understandable and that is simply how the process works.

And, as an aside, let's be clear: You used the ALL CAPS because you know very well that it is considered angry shouting. But you're taking out your anger on the wrong people, as no one here is involved in the authentication process or has any input into it.

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

Since the authentication team didn't deem them as fake, you are allowed to relist and post "correctly."

What I would do is list them as "white" if that's what the code indicates and in the description, state that "although Yeezy has coded the sneakers as white, the true color is more of a sand color."

ckimodog

·2 years ago

9204 View listings

@regonza10

We do not know what those numbers mean either. This is not eBay Inc or the authentication hub. This is a community discussion forum for buyers & sellers. Please contact customer service to see if they can assist you:

https://www.ebay.com/help/home

luckythewinner

·2 years ago

1158 View listings

@regonza10 wrote:
My item did not pass because the descrition number was white color and my item is sand color??? NO ONE KNOWS WHAT THOSE NUMBERS MEAN! MY BUYER WANTED SAND COLOR AND I SENT HIM SAND COLOR! WHAT IS THE ISSUE ? WHO CARES IF THE NUMBER LOT MEANS WHITE????? TRASH AUTHENTICATION PROCESS!!!!!!

The purpose of authentication is to have an independent, third party verify that your item matches your description. That is what the authentication service is paid to you.

It's unfortunate that you made a mistake and thus your item and description did not match.

klhmdg

·2 years ago

1515 View listings

Yelling at people here will not help.

The authenticators are not here.

Good luck with your authenticator / anger issue.

maxine*j

·2 years ago

142 View listings

@kh-phdan wrote:
We've moved this thread to the appropriate board, please click the link to find the new location.

To which access is denied. Okay.