At this point - Ebay is just an embarrasment of Lack Of customer Service | Selling

siamjane8 · 2025-11-03T16:08:50.561000Z

1. Buyer opened return.2. i purchased and sent return label through ebay returns system on ebays platform3. buyer says label is invalid4. called ebay and spent 2+ hrs on the phone with the phillipines CS5. they admitted label would not work because ebay return labels are only good up to 70lbs6. they open a case/hold7. Since it is a case now- i am locked out and cant purchase another label or even upload one if i purchase somewhere else.8. since it is a case- i lose all top rated seller protections and cant deduct 50% if item comes back damaged9. ebay agent closes case in my favor because its their fault.10. 2 days later ebay reverses decision and takes $900 out of my managed payment account instantly and buyer does not have to return the item!11. I have lost the $900 item. I have lost $120 original shipping out of pocket. I have lost ebay $140 fees (because agtent opened a case) out of pocket12. Tried Ebay facebook messaging this morning and after they looking into for a few back and forths- they just stopped messaging back. Ebay facebook has just ghosted me for the last 48 minutes. How is this company so absolutely worthless as far as customre support? They literally despise their customers! 36 year toprated full time seller with severl accounts...... How does it cost me over $1000 in stolen goods BECAUSE OF EBAY"S GLITCHY SYSTEM- 100% ebays platform screws up a simple return and i lose my shirt! Its beyond ridiculous. We used to have merchant support USA agents / facebook used to work/ how do you get any customer support from this billion dollar company@valeri@ebay @devon@ebay @rebecca@ebay

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At this point - Ebay is just an embarrasment of Lack Of customer Service | Selling | eBay Community