"Ask Ebay to Step In" with a buyer dispute is ran by BOTS
Did you know, that when you ask Ebay steps in, your decision is made by a bot?
Especially in the department of computer parts and electronic parts.
I discovered this on two recent transactions, where a buyer bought one of my items, installed it, then burned it up. Then bought an identical item, it worked for a while, then failed. I denied the second refund request as my listing clearly stated "no returns".
When I asked Ebay to step it took less than 10 minutes to get a response. CLEARLY A BOT
After complaining to Ebay customer service via telephone, the person so much as admitted this as he seemed to take my position. However, it was too late as the system issued the buyer a return shipping slip and charged me for it.
I was advised to deny the refund when the item returned, and let Ebay sort it out "again", but I've gone one step further.
After 23 years, I'm leaving Ebay. Clearly they no longer care about the small time sellers who helped make the platform what it is today. The fees are now ridiculous too, to the point where I could do better just using local Facebook shoppers.
So perhaps your programmers could spend more time improving the bots you seem to have running the place rather than trying to figure out a way for us small time sellers to gouge us (like the PROMOTIONAL ad options just to get in front of all the Chinese junk that fills this platform.)
**bleep** EBAY
doc-holmes
·3 years agoHere's the issue...it's a he said/she said kinda thing. What should ebay do? Take the manpower required to painstakingly go over every request? That's way too expensive, and don't think they'll be the ones footing the bill for that. You'll lose more in higher fees than an occasional scammer. Should they just always side with the seller? You know all those people predicting the demise of ebay? That will do it. You won't need seller protection anymore because nobody will sell anything. I suppose ebay could just randomly go 50/50, but that seems rather ridiculous. The only other option is to side with buyers. So, which is the best option?
ms.rodriguez*
·3 years agoTechnically , you are stuck with Ebay until 180 days after your last item is delivered. So if you want to leave, do not list anything else.
Like the others told you, there is no such thing here as no returns. Yes, sometimes there is fraud and abuse but most sales go fine.
rugerskick
·3 years agoThe sense of complacency about buyer fraud here and ebay enabling it via "policies" is remarkable.
Having policies doesn't mean they can help certain groups of people commit crimes because the business just has decided to have them as policies. Its complicitly enabling and endorsing fraud.
inhawaii
·3 years agoIf you had come here for advice before you asked ebay to step in,
things would not have turned out the way they did.
Good luck to you.
ittybitnot
·3 years agoI denied the second refund request as my listing clearly stated "no returns".
@mikea222247vq
Sounds like you are finding out how eBay works by the "trial by fire" method. No returns on eBay does not equate with no refunds.
A seller that "asks ebay to step in and help" gets an auto-response in about five to ten minutes "after carefully reviewing the transaction, we have found in favor of the buyer". They also get a serious account defect for not taking care of the problem themselves and having to "ask eBay." We know this, simply by seeing it over and over again for years here. eBay will no longer mitigate false buyer claims even if the buyer files a not as described claim stating the "tire was flat" when you sold them a shovel.
heckofagame
·3 years agoBye