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as a seller what do you do when the item is delivered but the buyer says it was not
Tracking shows the item was delivered. Buyer says it wasn't.
It's been 24 hours.
I provided advice on what they need to do.
If you've shipped on time & to the correct address & the item's delivered but the buyer says
they never received it what's ebay's policy?
You can imagine with the 22 bazagabillion packages shipping annually someone's going to
to scam to get their money back.
I do not feel this is the case.
But if a buyer says they did not receive a delivered item what is a seller's recourse?
Yeah I could refund but I'm not at fault & we know it takes NOTHING to get smacked
by ebay .
If they escalate it does ebay just settle out of pocket or out of my pocket?
Thanks
13 comments
kh-vince
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
inhawaii
·1 year agoIf the buyer hasn't opened a INR case, do nothing.
If the buyer has opened a INR case, respond to the case and make sure you add the tracking number.
If the tracking number shows "delivered" you will win. No refund.
If the tracking does not show delivered or there is no tracking number, you will lose.
toysaver
·2 years ago"For USPS packages, a final option is to call your recipient's local Post Office and ask for the GPS location scan information. When you present the tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package down to a 6-foot radius... "
Why does the tracking status show “Delivered†when it hasn’t been? | Pirate Ship Support
interloper-com
·2 years agoeBay is a safer marketplace for sellers compared to Walmart or Sears. If tracking shows delivered to the right address, then eBay does not penalize the seller. eBay also guarantees the buyer that his money is safe. In such cases, eBay eats the loss. On Walmart, the seller is required to provide signed proof of delivery. On most items, that is a considerable additional cost of $8 to $10 so most sellers avoid that. Crooks also know that so they keep ordering and then claiming 'Lost After Delivery'. Small merchants cannot afford such losses. That's why we stopped selling items over $100 on Walmart because Walmart is a scammers paradise.
In most cases, eBay is the safest marketplace for Sellers.
richard1rst
·1 year agoActually I have had many deliveries from Walmart (Mostly food - it is amazing the amount of time I save)
They leave the package(s) by my front door then take a picture. Mine is a very custom one of a kind front door so there it no question it is my house. Never had a problem. On one occasion one item was missing. I contacted Walmart chat, they took my word for it, and issued a full refund on the one item. No hassle at all.
todiko
·2 years agogood luck if it's USPS. I have been the buyer who received my package, from USPS, 3 days after it was marked as delivered. I have also had a neighbor find my package, in his yard, after it fell out/ flew out of the post office vehicle. Package was marked delivered.
chowpit36iw
·2 years agoeBay's policy is if tracking shows the item being delivered, then it is considered delivered. IMO, eBay recognizes things like this are out of the seller's control.
I would suggest getting tracking info from the carrier's website and let the buyer know they need to contact the carrier and find out where the package is. You can only do digital legwork from your end, the buyer needs to do the physical legwork.
The burden of proof is on the buyer, I wouldn't refund any amount until the buyer opens a case and if feel inclined to do so.
mir7564
·1 year agoSo what if they deliver to an address that isn't yours to scam you. How would ebay handle that. I just got scammed along with multiple other people by a company selling scooters. The package they sent was less than a pound, and wasn't even shipped to my address. Ebay isn't doing anything at this point, after 8 people all claim the and thing you would think their account would be frozen.
inhawaii
·1 year agoJust curious, how do you know how many people also filed claims?
redlinear
·2 years agoContact your local mail carrier. They scanned it when they delivered it, they'll know where it is.
If you can't contact them, go to you local post office with the tracking number. They'll get to the bottom of it.
IF all else fails, contact your local police dept and report a theft. Somebody might be stealing your packages.
coastaltechsolution
·2 years agoWhat should you do? right now nothing
If the buy wants they can file with eBay but you can prove delivery so that is that.
Not saying the buyer after that will not file with their financial institution but another topic.
I know you want to make it right but how many items a year can you afford to give away?
stuff4divas
·2 years ago@buytodayshipnextday for the details you gave, a seller would not be responsible to refund the buyer.
if the buyer opens an item not rec'd case, just upload the tracking number. once eBay sees the 'delivered' scan, the case will close in your favor.
the buyer needs to deal with the shipping company to make sure they actually delivered the pkg to them.
pjcdn2005
·2 years agoYou can enter the tracking number in the case and if it shows delivered eBay should rule in your favor.
Did you happen to use eBay standard envelope to ship or another service?