Anyone else seeing the Visit Store button Missing On Listing Pages?
I may be losing track of all the recent changes, however, I just noticed the Visit Store button is missing in the module I screenshot below. Is anyone else noticing this?
29 comments
queenofcredits
·2 years agoI am having the same problem. I have approximately 190 listings. I've been a member since 1999. My listings have historically shown a URL link reading "Visit store" next to the link reading "Seller's Other Items." My store offers buyers the ability to sort listings in ways that eBay's general categories does not. Like everyone else, I'm paying a monthly subscription for that and other features.
I've spoken to the eBay staff 3 times so far, and it has yet to be fixed. I note the same problem on other seller's pages. Those that have stores no longer have a URL for "Visit store" in their listings.
For what it's worth, my store has always shown my products sold via both BIN and auctions.
valueaddedresource
·2 years ago@mcdougle4248 it's not just you (either seeing it or having your listings displayed this way.)
Looks to me like they may be testing a few different design styles for that module, moving some of the sections in it like DSRs and buttons around to different locations, changing the order of the buttons and/or not having a visit store button at all.
Here's what I currently see on that item:
Chrome Logged in:
Chrome Incognito
Firefox Logged In:
Firefox Incognito
mcdougle4248
OP2 years ago@valueaddedresource
Thank you for testing this. These tests have been going on for too long, IMHO.
mcdougle4248
OP2 years ago@valueaddedresource
Here is something different I am just discovering this morning. I am trying to go here on my account (Chrome both signed in and incognito with the same results)
https://www.ebay.com/sme/mcdougle4248/offers.html
I am starting by clicking on a listing from the search results page. Then following the the path shown in the screenshot, which has previously taken me to the linked page above. Now I end up on my store sale tab instead.
Any ideas?
Here are screenshots from another seller following the same path
lotzofuniquegoodies
·2 years ago@mcdougle4248
Interesting...Considering Canadian STILL do not have access to providing coupons etc. Last time we inquired there was no timeline for this to be rolled out in Canada. Limited to promotions and trying to run sales.
-Lotzofuniquegoodies
lotzofuniquegoodies
·2 years ago@mcdougle4248
@valueaddedresource
@eburtonlab
Doing further testing even sort options are now gradually disappearing when you attempt to check items sold. If you clear filters search results revert back to search results leaving no way to confirm low to to high, best match, nearest, etc using sold. Test was attempted on a PC using Chrome. These types of "modifications" do not improve the user experience so really not helpful!!!
-Lotz
PS. If you sort by price at top, results are entirely random.
dhbookds
·2 years agoThurs ntie maintenance?
dhbookds
·2 years agoit sure seems it is harder to find a store from a listing page now than it used to be.
Absolutely agree....the "door" icon used to be in more than a few places........but they have removed them, I think, everywhere except the feed back page...... I've always thought it had to do with store listings not being "PL", but being totally organic so not subject to the PL fees. Could be wrong........but on one hand they want us to pay attention to stores, but depreciate finding them.
mcdougle4248
OP2 years agoI think you are spot on. And, we now have the Promoted Display ads option for our stores to drive traffic. Ah, the old question comes around again for me. Can I afford to Pay to Play?
ittybitnot
·2 years agoAh, the old question comes around again for me. Can I afford to Pay to Play?
@mcdougle4248
The question for me, would be "Do I have the courage and skill NOT to pay to play? Do I have faith in myself as an internet seller? I sold here for 22 years until one day I decided to cut the ties? Kick eBay to the curb? and disregard the suggestions that I NEED THAT TO LIVE and walk out on a relationship that was no longer working?
There was a time in 1998 that I wanted to be an eBay seller. I have a master's degree in some other field, and was clueless on how to even use a computer. I was poor, computers and cameras were expensive, so I signed myself up for computer school 101, and also how to have a business.......
My classes were at the local community college in rural FL.....
What I learned was : what all those ads for computers in the Sunday newspapers were talking about so I could make an intelligent choice for my computer purchase ...and to have a business, look around for similar ones, and if you can do it better....go for it....but most important was "If it sparkles it sells".
Have faith in yourself. Naysayers are not always right. The eBay game is rigged in favor of the house, just like a casino. Know it going in and work with it, or do something else. The internet is a big place!
Good luck to you.
mcdougle4248
OP2 years ago@ittybitnot
Thank you!
lotzofuniquegoodies
·2 years ago@mcdougle4248
@eburtonlab
@dhbookds
@ittybitnot
I just went to check my saved seller page and am now seeing the following. (see screenshot.) Whatever was at the left has been disabled and what was on the right in the dropdown has been corrupted. It now has a tab with only a few letters visible. To see what the tab is associated to you have to use the slider. 4 choices are View profile, Contact Seller, Subscribe to newsletter and Add note to self. Testing on a pc you are unable to enlarge the dropdown options. Visit store is in the center. Presently that link is working. Tomorrow...who knows.
It is giving the impression that instead of having several ways to access fields they are gradually eliminating options. ( Similar to the Discussion pages not being accessible using Payments, Performance or Reports.) Personally, I have always thought that the shortest distance between 2 points is a straight line. I guess that is no longer applicable to eBay or it's eBay's idea of Easter Eggs. Find them if you can!!
-Lotz
mcdougle4248
OP2 years ago@lotzofuniquegoodies
I am seeing the same thing. What a mess!
lotzofuniquegoodies
·2 years agoI spotted after seeing this discussion. So tested. It's tinkering for the sake of tinkering. Either lipstick on a pig or streamlining so it zooms with app with no consideration for PC users...who are still out there.
-Lotz
mcdougle4248
OP2 years ago@eburtonlab
OK, I started all over. signed out of eBay, cleared cache and cookies.
Chrome-same results as previously. Only see the Visit Store button when using incognito.
Firefox-not seeing the Visit Store button signed in or using a private window.
MS Edge-same as Chrome. Only see the Visit Store button when using a private window.
mcdougle4248
OP2 years ago@eburtonlab
I did a bit more testing with a seller that I follow and know has a store. I would assume this would be what a BUYER would see. Still using Chrome, the first screenshot is viewing logged-on. The second screenshot is using incognito mode. I only see the Visit Store button when using incognito mode.
eburtonlab
·2 years agoIt might be worth holding down the shift key and refreshing the page just in case this is a cache issue, to see if that allows the store link to load without using incognito mode.
mcdougle4248
OP2 years agoNope, that did not change the view. I will try another browser.
kensgiftshop
·2 years agoChecked a couple of your listings and I'm seeing the Visit Store button.
mcdougle4248
OP2 years ago@kensgiftshop
Thank you for checking. It looks like the issue is on my end somehow 🙄
ittybitnot
·2 years ago@mcdougle4248
If I use the link in this forum "view listings", it takes me to a page of your listings with a different title that I assume is your store name. If I choose the first listing (some sort of beer can christmas ornaments) I am taken to your product page for the ornaments. There is no mention of a "store" per se, but the "see seller's other items".
This takes me back to the same page with the title "Kim's UnCANny Ornaments".....BUT WAIT....by mistake I clicked on that title, it opened what I assumed was your storefront, with Featured Items, and Featured Categories.
Still can't see your feedback page unless I click on it and go the extra step to see ALL ....it is only there on that page that the "blue door" store icon is displayed to indicate you have one.
Actually, I never pay attention to anything related to a seller's store. As a buyer I always chose "see seller's other items" and proceeded to peruse from there. I never chose, even when it was present, "See seller's store".
I never saw much point, really. An eBay "store" is simply a monthly subscription you pay, and always figured the "store" items would exclude any auction listings and only showed fixed price/Bin. It may not be true, but never used the See Seller's store choice anyway.
Let me know if you need some screen shots.
mcdougle4248
OP2 years ago@ittybitnot
Thank you, yes I would like to see screenshots if you have the time.
ittybitnot
·2 years agoI would like to see screenshots if you have the time.
@mcdougle4248
Ok, here are some quick ones. I also am using Chrome on a PC. I typically never use the see profile page of anyone (as I am more interested in where you are located and feedback which is not displayed on that page) so the first screen is what i see if I click from here on the forums to "View Listings" is this:
Note there is no mention of a "store" anyplace. But if I choose to look at the first listing on the page, and click to open it, I see this:
Note there is no mention of any "store".
If then I choose again to "see other items" I go back to the first screen displayed above.
However, if I should happen to click on the TITLE on that first screen, this is what is displayed:
I am assuming that is your storefront page but still no mention of a "store" other than your name is different. f I want to see your feedback, etc. when I finally navigate to "see all" I get the regular page that shows the "blue door" that we all are used to.
Here is the See Seller's items AND See seller's store along with the 'blue door'.
I have to explain to you a little bit, that I have been here since 1998. I come from the time when 'stores' first became an idea. Items in a person's store were all fixed price, and NONE were visible in any platform search. The idea was to post auctions, and perhaps someone who viewed one of your auctions, would stumble into your store and buy a fixed priced item as they were not displayed otherwise.
That is why I likely don't til this day put much stock in the "see seller's store" choice. As a buyer who buys most things at auction, I do realize that the BIN items are likely also shown if I choose "see seller's other items", but they appear at the bottom of a search sort of "ending soonest" and I may never see them.
Hope this helps...fast screen shots are not my best !!!!! LOL.
mcdougle4248
OP2 years ago@ittybitnot
Thank you very much for the screenshots and insight. I have only been selling for 12 years and it sure seems it is harder to find a store from a listing page now than it used to be.
eburtonlab
·2 years agoWhat page(s) are on?
Those appear to be the separate "About" and "Feedback" tabs of your store page (minus the header) here:
https://www.ebay.com/str/mcdougle4248
Perhaps it is different from the seller's point of view, but as a buyer, from either of those tab pages I can reach your storefront by clicking on the "Shop" tab.
eBay has shuffled some links around so that anyone clicking on your username in a listing is taken not to a separate profile page but directly to your store page now. For sellers without a store, the user profile page has a similar store-like layout; the only difference appears to be the usr that replaces the str in the link itself.
mcdougle4248
OP2 years ago@eburtonlab
Example listing https://www.ebay.com/itm/196364088895
I am looking at the module under the description field. There was a Visit Store button, that is now gone.
eburtonlab
·2 years agoAh, understood!
As a buyer, I can see a "visit store" link there:
mcdougle4248
OP2 years ago@eburtonlab
I am using Chrome and I just tried incognito and I see this. The Visit Store button is now visible.
hartungcards
·2 years agoIt's always very hard to see something that's missing.