We had a buyer from Guatemala purchase a laptop from us. He claimed the item was defective. We offer free 30-day returns, so we messaged him back as to what we could do to remedy this. He doesn't reply. We reached out again two days later. Still no reply, but then he leaves us negative feedback. eBay's own MONEY BACK GUARANTEE won't cover him because he used a freight forward company, but they won't remove the negative feedback for something that cannot be resolved. If this were an interna...

I totally agree with you. I don't get eBay's policy on seller protection for offering free returns. If a seller offers free returns that should be enough for eBay to see that the seller is willing to work with the buyer no matter what. We can not hold the buyers hand and open the return for them or else we would. I had a buyer leave a neg today for the color of a bra. She says it's suppose to be pink, listing says it's magenta. She left a picture on the feedba...

Another kick in the teeth from eBay | Selling

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Another kick in the teeth from eBay | Selling | eBay Community