An uptick of the "just give it to me" reason from buyers
I've seen an increase from buyers who in other words are basically saying "just give it to me" when there is no ebay recognized valid reason for me to oblige. Usually these involve issues with INRs both with formal cases and ones without but thru buyer messages and I'm covered thru tracking status (delivery attempted or successful delivery). Other times it involves the buyer trying to convince me to give them a partial or full refund without sending the item back.
After politely explaining my obligations in regards to their reasons (porch pirates, buyer error, incomplete/wrong address provided, local USPS issues like delays, etc) rather than giving up, the buyer sometimes comes back with the "Please just give me the (or send me another) xxx." reply.
Yes I understand some will say giving them what they want might create a return customer. Every seller draws their line in the sand differently.
lb23cavaliersmvp
·8 months agoThe only ones that annoy me before purchase are those that essentially cry poor mouth and when you check their feedback you find 500 purchases for $25>.
gloryglorygifts
·8 months agoI've had two of them in the last few weeks but that was before they bought anything. I said no, explained why, and they moved on.
I try to stay ahead of the tracking so I don't end up with an INR. Maybe try being proactive instead of having irate buyers contacting you? Just a thought.
"giving them what they want might create a return customer", No, it doesn't guarantee that. It will give you repeat customers that will try to take advantage of you every time. Do you really want those kind of repeats? Tell them to contact ebay and open a case. Protect yourself.
tarotfindsandmore
·8 months agoI think this stuff comes in waves. I had a spate of "just-give-it-to-me"s last spring that was so strange it was comical. One woman even asked me to give her a sixty dollar brooch for her 15-year-old daughter because it was her daughter's birthday. I thought she was asking for a discount so I offered her 20% off and she replied by telling me she didn't have the money but she would really appreciate it if I could just send it to her. Why in the world a broke person would blow sixty bucks on a pin for a kid is beyond me.
The following week a woman bought a sealed lipstick, then complained the color didn't match the photos (again SEALED lipstick, the pics were of the box), and asked for a full refund. I told her I would be happy to refund her upon receipt of the sealed return, and let her know that the refund would be prorated if the package was open. That was the end of her. There were a couple of others around the same time that weren't quite that over the top.
In the end, it prompted me to remove "best offer" from all of my listings. I haven't had anything like that since.
kibble-net
·8 months agoOP, I can't attest to the type of products you sell as your ID appears to be a "posting" ID and not a selling one. Perhaps it's possible this is a more common occurrence with what you're selling?
What percentage of sales have this kind of problem? I would say I have this issue for about 1 in 500 sales, so for me that's 0.2%. Not high enough for me to get upset about.
dhbookds
·8 months agoWhen you deal with the public, you deal with all kinds of people........good and bad. You post alot about bad buyers......and I assume you sell alot.......(don't argue with the posting id), but out of curiosity how many (%) of your sales are positive.....without problems? Frankly, I worry about people who always look on the bad side of things....I've seen that devolve into depression.......
rugerskick
·8 months agoSharing the negative experiences are critical. Its how you figure out solutions to problems. It also makes people aware that such problems exist and could also happen to them, so they can think about what they would do if it happened to them.
tobaccocardyahoo
·8 months agoI have seen no increase in **bleep** from buyers. I don't expect to. My buyers want what I sell and are willing to pay for it and not screw around.
Maybe that is because they are fine, upstanding, ethical people or maybe that's because they think I will have something else they will want to buy or both.
There are lots of things I will not sell because the buyers are not as wonderful as my current buyers.
As I got older, i became less tolerant of high maintenance buyers, and chose not to sell the items which attracted them. I can always find things to sell and make a profit that are not a hassle.
You are no dummy. If this is greater than what you wish to put up with, fix it by culling your offerings. I have no clue what you sell, but you should be able to determine whether it is part or all of what you are currently selling.