An inordinate amount of buyers trying to cancel orders?
I haven't been reading these forum posts for long.
Have there always been so many buyers "accidentally buying" something or trying to cancel right after buying an item?
Just curious if there have always been buyers that don't understand that clicking buy now, accept offer, place your bid etc. is in effect entering a contract to actually follow through with it in good faith.
I don't sell, only buy and to be honest I'm amazed at so many posts in buying AND selling with buyers complaining about being expected to follow through on their purchases. Like they are being treated badly.
Accidentally buying something really gets me. I'd be too embarrased to admit that in a public forum for one thing.
25 comments
stainlessenginecovers
·1 year agoThe term 'accidently bought' does NOT usually mean they 'bumped' the keyboard numerous times to 'buy' something.
It usually means something along the lines of
'I didn't read it well enough to understand' or
'the description was very vague so after looking closer at the pictures' or
'didn't realize she/he didn't need that anymore'
or or or....
kensgiftshop
·1 year agoI think a lot of cancellation request can be blamed on Ebay.
As soon as you buy something, Ebay will show the buyer listings where they could have got it cheaper or with free shipping.
theteamsetguy
·1 year ago@kensgiftshop ,
If a seller does their homework and lists their items at the absolute lowest price on eBay then they won’t have any cancellations for the reason you stated.
tobaccocardyahoo
·1 year agoMany sellers have no experience with auctions, they also expect there to be multiple bidders.
The current state of Ebay Auctions is such that even experienced Ebayers who have been away for years are surprised by the lack of interest in all but the most valuable items.
The natural instinct of many younger buyers and sellers is the reverse auction, where prices are forced down. Make an Offer suits those buyers and sellers more than an auction does.
It is only us old folks who abhor Make an Offer, and unsolicited offers and not all of us.
roccotacodad54
OP1 year agoEither way buyer or seller, young or old, experienced or not a buyer OR seller should honor their deal.
In my universe that's their word...................
roccotacodad54
OP1 year agoShifting the blame to Ebay? No. They agreed to buy. If they didn't do their homework first then too bad.
The only thing I blame on Ebay is letting buyers pull that cancellation crap in the first place and putting the seller in that spot. I'm not a seller so my opinion on the matter isn't coming from that perspective either, just from a perspective of buyers taking responsibility for their actions.
I have seen those listings for cheaper, free listings etc. I still go through with the purchase because I agreed to by clicking the button that said I would.
Sorry if my reply to you sounded harsh but this bit nowdays where people seem to think someone else is responsible for their decisions or actions is just..............................
redlinear
·1 year agoThe cheaper the item is, as related to it's worth, the more trouble you will have with it. From cancellation requests to returns.
tobaccocardyahoo
·1 year agoI am not sure I will agree with the related to it's worth part, though I want to agree with you.
Some cheap items are crap and you will have grief if you sell them.
In many other cases your statement is correct.
But there are many items so cheap that they are not worth having a customer to deal with.
tobaccocardyahoo
·1 year agoOne of the reasons for buyer and seller cancellations in greater numbers than you would expect is the misuse of auctions.
Many items sell on one bid. Sellers are disappointed and do not want to accept their starting bid as a sale price. Buyers who expected there to be action on the item and not to be the high bidder, discover they are the high bidder and immediately start worrying that they overpaid for the item, missed a major defect or are going to pay too much to ship the item.
Wrong format, too low a starting bid and an unhappy buyer and unhappy seller lead to one or more of the party wanting to get out from under their commitment.
roccotacodad54
OP1 year agoA commitment. My point exactly. It should be honored by the buyer or the seller. Shows questionable character otherwise, at least in my old school belief system.
redlinear
·1 year ago@roccotacodad54
During or right after paying, with all the adds eBay shows, there's often one cheaper to be seen by the buyer. So they send a cancellation request, and go for the cheaper one.
Why they didn't see it during their search? I can't go there.....
roccotacodad54
OP1 year agoI still think they should honor their decision. They made it, not the seller.
gurlcat
·1 year agoLOL I don't know why you're getting all these replies as if you're a seller and getting sales cancelled. Maybe edit your post and write in bold letters the first sentence clarifying that you are not a seller but curious about sellers' experiences. -I still say you can't get a reliable measurement of something like that here, but at least you might avoid irrelevant answers by catering to people's dislike of reading more than a couple sentences.
roccotacodad54
OP1 year agoYea. Literacy seems to be going slowly extinct in our culture. One of impatience and instant gratification.
johnrj1226
·1 year agoHere are 3 links on eBay's order cancellation policies for both the buyer and seller, read up.
Contract what contract?? eBay sellers and buyers all signed the eBay User Agreement the second they signed it.
Here is the most accepted definition of the meaning of the term "sale"
"A sale is considered complete when the buyer has paid the agreed-upon price and has received the product or service, often including a signed receipt as proof of the transaction; essentially, when the exchange of goods for payment is finalized".
https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298&st=3&pos=1&query=Order%20cancellation%20policy&intent=order%20cancellation&lucenceai=lucenceai&docId=HELP1682
https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004&st=3&pos=2&query=How%20buyers%20can%20cancel%20an%20order&intent=order%20cancellatio&lucenceai=lucenceai&docId=HELP1019
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=3&query=How%20sellers%20can%20cancel%20an%20order&intent=order%20cancellatio&lucenceai=lucenceai&docId=HELP1090
eBay's money back guarantee offers buyers protection for 30 days where buyers can return and be refunded.
a no returns seller policy does not bean no refunds.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=1&query=eBay%20Money%20Back%20Guarantee%20policy&intent=eBays%20money&lucenceai=lucenceai&docId=HELP1238
roccotacodad54
OP1 year agoLooks like you didn't read the part of my post where I don't cancel sales and also don't sell. I don't cancel so don't have the need to "read up".
I know about the user agreement.
I know the defination of the word sale.
By clicking the aforementioned buttons I was inferring a buyer has in effect entered a contract to buy the item, at least ethically and morally. Even if they didn't think it through beforehand it's (At least in my opinion) their duty and obligation to follow through with the sale regardless of second thoughts. "I didnt mean to" or "I changed my mind" or "I accidentally bought it" doesn't cut the mustard....so to speak.
Just my take on it...............................
johnrj1226
·1 year agoWhy didn't you say all that you knew before. Posting in short hand don't gitt'er dun.
roccotacodad54
OP1 year agoShorthand? Oh well I thought I made myself pretty clear but maybe not. I do have my faults.
By the way I like your posted quotes of...
"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson
fashunu4eeuh
·1 year agoBeen a seller here for 15 years, never had a buyer request a cancellation. Knock wood.
gurlcat
·1 year agoWelcome to the Community. I hope it makes for interesting reading, and if you do consider selling at some point, the things you've learned here will position you far ahead of where most of us were when we made our firsts listings!
That said, this is the last place to glean any meaningful sense of site-wide prevalence of any kind of buyer or seller behavior, LOL. On the one hand, only a tiny fraction of all eBay'ers participate in the Community even once, and the number with regular participation is infinitesimal. On the other hand, when people do post here, it's usually with a problem, making the site appear far more problematic than it would if we also posted about every transaction that went according to plan.
In short, the Community is both an under-sample and over-sample of problems buyers and sellers face on the site.
EDIT: The one exception would be glitches. If you're encountering something 'weird' on the platform, this is the best place to find out if it's just you, ha.
roccotacodad54
OP1 year agoOh I never thanked you for posting the beautiful pictures of snow in Mobile so..........Thanks.
simba6
·1 year agoIn any case, if a buyer wants out, cancel, the sooner the better. You should add them to your blocked bidder list. It's hard for some to resist those bid and buy buttons.
kickin.assets
·1 year agoOn average, I have less than 1 cancellation per quarter. Generally I find it a non-issue.
Would rather a buyer cancel for whatever reason. Much better than having to deal with a return and issues that may go with that from a buyer who “ordered by mistake†and is now mad they have to return.
luckythewinner
·1 year agoHave there always been so many buyers "accidentally buying" something or trying to cancel right after buying an item?
How many is "so many"?
What percentage of your transactions over what period of time?
roccotacodad54
OP1 year agoI just meant that I see what I think are alot posted it seems.
I said that I don'r sell. I just wondered if so many posts complaining about people cancelling or trying to is recent or if it's been that way for years.