Account will remain indefinitely restricted from selling. HELP!
As the title states, my account suddenly has been restricted from selling and is withholding a balance. I believe this is not fair since all of my sales are legit and I always update the sales with the tracking number from FedEx (I have required signatures for expensive items). About a week ago my account got on hold all of the sudden. They ask me for some documents to prove my identity and some invoices from my suppliers. After I send all of the legit documents I get an email that says:
" We are committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until an additional review can be completed. We have completed an additional review of your account and show that your account was originally restricted because it was in violation of eBay policy and your behavior posed a risk to the eBay community.
Because of this, we have decided that your account will remain indefinitely restricted from selling. We have taken this action out of concern for the safety and integrity of the eBay Community. Due to eBay policy, we cannot provide you with more specific information.
We understand that this situation may be frustrating; however, although future emails from you will be read, we will be unable to respond to any further requests to reinstate your selling privileges.
Please keep in mind that members who are restricted are prohibited from registering new accounts with eBay, or selling on eBay using any existing accounts. Although, you are still eligible to purchase items with this account, please note that eBay reserves the right to suspend existing accounts as well as new accounts opened by anyone in the same household of a restricted user or by any other associates of a restricted user.
We appreciate your time.
Kind Regards,"
eBay has not given me any reason why they came to this decision even though my account was first on hold without any reason as well. When did I ask eBay chat they told me "All of the sellers have to go through this and you do not need to worry"
Now, is there a number or some type of way I can contact eBay to fix this error? I have followed all of the policies and have no customer complaints.
There is no reason for this to happen.
chloes_goodies
·1 year agoCould you share an update ? Did your account get reinstated?
soh.maryl
·1 year agoSince the message is from December 6, 2022, I'd guess the answer to your question would be "no".