Account suspension/Attorney General complaint
I have been an eBay account holder since 1999. My account was suspended a couple of months ago on the premise that they needed to verify my identity. Twice, I submitted identification with a facial scan and they still have not lifted the restriction.
I have made multiple requests with customer service without resolution. They have told me to check my messages for instructions which tell me nothing more than to contact them. They then tell me that they can't help me because of confidential information that they can't discuss. I attempted to close my account and retrieve funds owed to me.
I spoke to customer service on the phone tonight and the rep stated it is still under review with an empty promise to accelerate the issue. Consumer complaint filed with the AG of California.
bonjourami
·8 months agoYour funds will eventually go to your states unclaimed property division.
krazzykats
·8 months agoAccount restrictions and suspensions on eBay
á“šá˜á—¢
roccotacodad54
·8 months ago"Consumer complaint filed with the AG of California."
As another Californian once said.....“The nine most terrifying words in the English language are ‘I’m from the government and I’m here to help.’â€
chapeau-noir
·8 months agoThese days I'd say Ronnie would be entirely right.
🤢
jerseyboymusic
·8 months ago"Facial scan"? A picture? I'm not sure what you mean...
I DO know that if you don't sell on a regular basis (ie largely inactive selling account), Ebay wants to verify it's still YOU and not a hijacked account.
jmsmig
OP8 months agoMy account is very active. They have facial recognition software that uses your cell phone camera to scan your face.
stainlessenginecovers
·8 months agoA 'facial scan' is NOT an ID.
Did you send a pic of both sides of your Driver License (that matches your address, with name matching EXACTLY what is shown on your Checking/Bank Account as well?
(Some sites want a 'picture' right from a computer AFTER you've submitted a DL since a DL can also be faked).
ten_o_nine
·8 months agoConsumer complaint filed with the AG of California.
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The AG of California will soon send you a letter stating they can do nothing about it.
jmsmig
OP8 months agoAre you speaking from experience?