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Account Permanently Restricted
I have a great seller reputation on eBay, and great customer service. I like to think of myself as what an ideal eBay seller should be. I feel like I have been mistreated, and with no good explanation.
I decided to sell off some hardware I had been using over the last 12 months, and this involved selling in bulk some equipment. I believe this activity may have set off some alarm at eBay, although it was still not a massive quantity of items, it was totaling ~16K net proceeds. I sold this hardware because I wanted the money. The day after I sold the equipment, my account was put on a temporary hold, I was informed after calling in that I would just need to ship the items, and all would be resolved. Once I shipped the items, I was told that the items needed to be delivered before the suspension would be lifted. I held up my side of the agreement. Now that everything has been delivered, I am finding out that my account has been permanently disabled, with what I am being told is irreversible. I find this to be completely unacceptable.
I now not only can no longer sell on the platform I have grown to love over the last 7+ years of use, but my funds are on hold as well. I am being told these funds will be on hold for at least 72-90 days, and possibly longer. I worked really hard for the money used to buy this equipment, now I am having to wait 3+ months to recoup the funds from the sale. I have been more than cooperative, and will continue to be.
So far I have:
- emailed the CEO (long shot, I read these emails do get responses from assistants)
- reached out to "eBay for Business" on facebook
- called in and spoken to the accounts/trust teams, this has gotten me nowhere
- replied to the message informing me of the restriction
Any other recommendations would be appreciated.
kh-leslie
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
714ricki
·4 years agoWhat else did ebay request in your suspension/restriction notification? Also, did you upload all the tracking information & does it show an online proof of delivery?
Normally, ebay requests all items that are paid to be shipped, & then you have to show proof that everything was delivered to the buyer. Ultimately, they will ask for copies of invoices to show that you purchased the items & aren't drop shipping, etc. Plus, they could ask for additional items from you.
Hang in there!
providenceaccumulators
OP4 years agoShipping labels were purchased through eBay and automatically linked to the orders. 11/13 packages have been delivered so far. Copies of invoices were provided for the items ordered.
I received the following message, am I fighting a losing battle?
"We understand that this situation may be frustrating; however, although future emails from you will be read, we will be unable to respond to any further requests to reinstate your selling privileges."
reallynicestamps
·3 years agoI received the following message, am I fighting a losing battle?
"We understand that this situation may be frustrating; however, although future emails from you will be read, we will be unable to respond to any further requests to reinstate your selling privileges."
To me that sounds as if they will (eventually) release the funds, but that they will not reinstate your selling account.
Apparently you retain your buying account, since you can still post here.