accidentally swapped labels on two items - what next? | Selling

jrchief30 · 2025-11-21T16:25:07.093000Z

I shipped out some items back in late October. Two of the items had the labels swapped. One buyer notified me they received the wrong item. The other buyer hadn't received their package yet but did get it 3 days afterwards. When I was notified of my mistake, I messaged both buyers. I said they can return the package to me if they like. I also purchased two new shipping labels and sent the correct to each buyer. The second option I offered was to attach the new label and simply drop the item off at the post office or any shipping service (like you might see in any plaza). Both buyers agreed they would forward the package to the correct person instead of returning to me. One buyer followed through and the package was delivered to the correct person a week or so later. The second buyer who received their package later after I notified them hasn't. I get the run around each time of they will ship it out tomorrow, they were sick, they forgot about the package, etc etc. It's been over three weeks now. Is there anything else I can do? I am sending the a full refund to the buyer who didn't get their package because they person appears to have decided to keep the package for themself. Disappointing since I notified them before it was delivered it was the wrong package, all they had to do was write "return to shipper" on the box, and they've also told me 5 times now they would ship the box out. It's been 22 days since I first messaged them.

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accidentally swapped labels on two items - what next? | Selling | eBay Community