Accepted Counter Offers from Buyers not showing up a Pending Payment | Selling

sagethreds · 2024-09-05T12:38:45.810000Z

Best Offer Issue Situation: I regularly send offers, buyers counter...but over the last 7 days, I accepted counter offers and then they go into the ether...they dont show up as Awaiting Payment, Waiting for Payment, etc. they just kind of disappear. over the labor day weekend I had 4 of these, only 1 person paid. 3 were canceled. which is unusual for us. on tuesday, we have 2 more. 18 hours in no payment yet. you cant send an invoice because it does not look like an order.one of the items still shows I have open offers, even though I accepted. something is wrong with the software, there is a bug/defect.I called and told cust svc to open a ticket with their tech support group (I know that wont happen). how do I get a message to someone at ebay that can actually look into this...it's a problem and frustrating (in my past life, I led product and ux for major ecomm retailers so I understand how software and tech depts work)

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Accepted Counter Offers from Buyers not showing up a Pending Payment | Selling | eBay Community