Abusive feedback?
Is this considered abusive feedback?
Seller listed items as Very Good and stated CD's were checked and in perfect condition. I received 2 cd's that were VERY BAD. Many bad scratches and unplayable. Sent message but Seller sent back lying excuses. This Seller is DISHONEST AND DECEITFUL. Shouldn't be allowed to sell on Ebay. Gives Ebay a bad reputation as having a low life scrum bag selling. Seller is a LIAR and CHEATER of buyers. Buyers watch out for this TERRIBLE one.
33 comments
luckythewinner
·3 years agoWhy not stick to the facts and just stop here?
pburn
·3 years agoJust because a buyer purchases Christian CDs does not mean the buyer is a Christian. That's an invalid assumption.
mam98031
·3 years agoTrue, but it still is a bit funny and hypocritical considering what they said in the FB they left.
The OP should be able to tell this easy enough. @tom-dog33 Did you happen to look at the buyer's Feedback left for others. That is often very telling about a buyer. Do they show a pattern of this kind of feedback and/or do they also buy other Christian or religious items?
pburn
·3 years agoYes. That's why I mentioned it about ten posts before yours.
mam98031
·3 years agoSorry, I didn't realize it was a competition. With that said, you might want to look at post 14.
inhawaii
·3 years agoBesides the irony of that feedback coming from the buyer of a Christian CD, another ironic thing is that perhaps if the buyer used the correct term instead of a "scrum bag" ebay would in fact remove the feedback.
Too funny!
tweetystwades
·3 years agoYou are better off returning the item "not as described" and reporting the seller.
albertabrightalberta
·3 years ago?? The OP is the seller.
pburn
·3 years ago@tweetystwades
The OP is the seller.
1tuna
·3 years agoI feel like the feedback only tells part of the story
was a return asked for or did the buyer just leave the feedback
you sell plenty of stuff so I am sure you can afford to take back some old CD`s
feedback is what it is and you dont appear to be too bothered by it
like you said it will be buried shortly
the buyer got an opinion stated
@tom-dog33
albertabrightalberta
·3 years agoThe unfairness I see is that @tom-dog33 DOES have a 30-day return policy so the buyer could have returned it.
Based on a previous comments in feedbacks, my opinion is that the seller's descriptions of condition aren't as accurate as they should be.
mam98031
·3 years agoAnd that Feedback came from a Christian.
I'm sorry, but I can't seem to get past the hypocrisy of that feedback they left against a listing with a title yours had of "WOW Hits Christian Music CD's 2001 2002 2005 2011 And Christmas".
Clearly the buyer has their own issues!!
I do hope Ebay helps you with this one.
I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://www.ebay.com/help/contact_us?id=4002&st=10
mam98031
·3 years agoI posted this earlier in the thread, but I think it is good to repeat it.
And that Feedback came from a Christian.
I'm sorry, but I can't seem to get past the hypocrisy of that feedback they left against a listing with a title yours had of "WOW Hits Christian Music CD's 2001 2002 2005 2011 And Christmas".
Clearly the buyer has their own issues!!
I do hope Ebay helps you with this one.
reallynicestamps
·3 years agoOpen a Not As Described dispute, make him pay to have his CDs returned, then pay to refund you in full.
Nothing hurts more than a wounded wallet.
You are covered by eBay's Money Back Guarantee and also by Paypal's Buyer Protection policy and by the chargeback provisions of the credit card you paid with. (Pick one- and eBay is the fastest )
If he does not cooperate, eBay will refund you and go after him for their money.
They may also raise his fees, restrict the number and value of his listings, and, if he has a track record, may even shut him down entirely.
ma-647837
·3 years agoOP is the seller @reallynicestamps, not the member leaving that feedback.
pburn
·3 years agoI'm sure the irony of that buyer's purchase versus the feedback comment is certainly not lost on anyone.
chapeau-noir
·3 years agoI had not wanted to say anything... 🙄
rosachs
·3 years agoI don't see it as ironic at all -- buyers shopping for high-end name-brand purses on eBay are not likely to be the "typical" buyer for these purses. My daughter was never so pleased as when she received one of these status purses as a birthday gift (not from me, from her now-ex-husband). She hadn't quite reached the place she wanted to be in her career, but she was already out-earning her father and advancing rapidly on her mother. She never ever ever shops on eBay, for anything. Period. End of Discussion. But she's always shops Amazon -- multiple times a month.
My daughter is now a 'typical' buyer for these purses. And she would never be so gauche as to use language as seen in that feedback. The buyer posting that feedback wanted, and quite likely received, a very status purse for a very bargain price (relatively speaking). They then screamed and hollered their way thru a return of their previous status purse (same brand, model, color) and basically showed the world why they are not a 'typical' status purse owner.
I do see the irony... I just don't feel it's that ironic. Someone willing to buy-and-swap is very likely someone who regularly uses that kind of language and behavior to get what they want. The true irony is that eBay sees these folks as "basically good" and continues to allow them to abuse the sellers who supply the inventory that allows eBay to exist.
-Bob.
pburn
·3 years ago@rosachs
Purses? I'm sure your daughter is a nice person, but no one's talking about purses.
rosachs
·3 years agoYou got me - this is what happens when I post too long too late at night. I read an earlier thread about a return of a branded handbag or something like that (I've had the same leather wallet for longer than I can remember).
My Bad!
-Bob.
chapeau-noir
·3 years agoI think you actually did miss the irony - I almost laughed when I saw what they'd purchased.
rosachs
·3 years agoYeah... I confused this with another thread and got all confuzzled. I need to quit staying up so late... but it's already 4am, so that's a no-go for tonight. Or is that 'this morning'. <sigh>
At least now everyone knows I'm human and just as fallible as everyone else. I'm hoping that's a good thing?
-Bob.
mam98031
·3 years ago@rosachs
I sure have done that myself more than a time or two!!!! ðŸ˜
rosachs
·3 years agoI would definitely push eBay on this one. Yes, eBay tends to keep feedback that "represents the buyer's experience of the transaction", but what about the seller's "experience"? What if every eBay member were free to post feedback about the entire eBay management staff, from shift supervisors all the way up to the C-suites. I wonder if they'd consider the "experience" of both parties as equally important then.
Specifically, this is a very disruptive buyer. Have you checked the feedback they have left for others? It's an option on their feedback page, or at least it was last time I checked. It can point out members who have a problem integrating into respectful human society and really don't need to be spreading their particular brand of "experience" on the site.
The comments left are very egregious in my opinion and are definitely defaming and likely slandering the seller. There is absolutely no reason for any member to leave such actively malicious feedback.
The good side of this is that very few people actually read feedback. Even a semi-active seller can generally 'bury' the abuse within a few weeks of receiving their normal, positive feedback. Oddly, and I haven't really taken the time to track this, but it seems like we (at work) receive more positive feedback after getting one of these gutter-crawler diatribes.
I'd report it thru the normal channels, and then also thru eBay's Customer Service Chat. The report thru normal channels goes into a network of black holes, any one of which can draw it down past the event horizon, never to be seen again. The Chat, on the other hand, creates a permanent record of the conversation. It's a bit tedious at times - they limit the text you can submit per comment, but you can post as many of those comments as needed to get your point across. Just remember that the Rep you are talking too is, in many ways, your equal. They experience our trauma with each call, and are just about as helpless to actually enact change to correct it. They are not the problem - your buyer was, eBay's brain trust is, and the Internet is even partly responsible (imagine an internet where each person connecting had to provide undeniable confirmation of who they are, and that information is tagged onto everything they do one the 'net -- every email, every page opened, every comment posted. An internet with consequences).
Best of luck to you!
-Bob.
tom-dog33
OP3 years agoMy request was denied. It is there opinion that I’m a scum bag so it’s ok.
Im not too worried about it. It will fall off the page quickly.
fashunu4eeuh
·3 years agoThat is a great attitude to have. No sense in allowing a troubled soul to have space in your head.
Below is the link to Feedback Misuse policy. Sadly, even though it is infuriating to have one’s integrity besmirched, the comment left by your buyer does not violate feedback rules. It doesn't seem right for eBay to allow such name-calling to stand, but they do.
https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030
Sometimes in the heat of the moment, a seller will respond to an unfair negative feedback by devolving into name-calling, or defensiveness, or anger. We have all seen ill-advised follow-up comments where the greater damage done was not from the negative itself, but from the seller’s response to it.
Thankfully, your obvious maturity informs your actions. Your response on your other neg was well done. You matter-of-factly dealt with the buyer who was obviously a “problem childâ€.
After looking over your listings, i had one suggestion. In the future, if feasible, you might consider also including photos of the CDs/DVDs themselves in your listings, clearly showing their condition, just to add another level of credibility.
gamersbaystore
·3 years agoIts not possible to show every flaw when it comes to optical media like CD's, DVD's, games, etc. The reflection of light will often cancel out scratches entirely, making a carved up disk look like its brand new.
This is why I only include an image of the underside of the disk when its super clean to begin with.
This is also why sellers need to be honest about the products they sell. I've always refrained from selling disks that have anything more than very light/minor scratches. You don't want to sell someone a disk and not have it work.
retro_entertainment_collectibles
·3 years agoThat's correct. Digital media if you magnify it looks like "ridges", the laser basically speaking deflects yielding a zero or one binary value called a "Bit", eight bit's to a "Byte."
A CD has to be in pretty bad shape not to work, music and DVD's often try just drop the bad data unless their is too much of it. Games and such will drop bad reads on some types of data, say ten bytes of an image but can't do that with executable code or the game will lock up, depending on the platform throw a media read exception. Some of those exception can further be ignored but not usually. The reason every gamestop has or send out media for resurfacing.
Electronics Boutique which was a regional chain eventually bought by Gamestop used to used a Drill Press with an offset jig hold the media. Fine quality car polishing sponge mounted to the drill press chuck and they used McGuires fine polishing compound, worked better than any machine I'd ever saw.
I knew the regional manager really well so at any time I could hit any stores backroom and muddle through what was due to be sent out for warehousing and buy any media related titles (Sega CD, PC, Gamecube, PS/1, PS/2 etc) of it for .25 cents on the dollar and I could use the machine to polish any of them up. Looks we'd get were priceless, we walk in with one or two laundry baskets often going to counter with just a calculator running tally because it'd take too much time try cash register it all it. Man we'd clean up that stuff.
itscalledapostingid
·3 years agohttps://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030
Calling someone any kind of bag is probably inappropriate language.
chapeau-noir
·3 years agoEspecially a 'scrum bag'.
I've seen worse and doubt eBay will remove it but it's always worth trying. They may remove the whole thing or just the diatribe and leave the red donut.
tom-dog33
OP3 years agoMy request was denied. It is there opinion that I’m a scum bag so it’s ok.
itscalledapostingid
·3 years agoIf an automated feedback removal request was denied you can try contacting a real person.
I would send a private message to the 'ebay for business' page on Facebook. They are usually pretty helpful.
moldy5
·3 years agothanks for this great comment-first belly laugh of the day!