A buyer is attempting to scam me as a new seller | Selling

roxx-rubys · 2023-05-02T04:12:03.882000Z

I am a new seller. A buyer was unhappy from the beginning about my shipping time (I had kept in contact with them, informing them I had a death in the family and things were behind personally do to the loss I had experienced, that I would keep them updated, and I did) I had kept in contact with them and updated them as much as possible. They then claimed to "report me" for "not shipping the item" even though I had already shipped the item? They were using abusive language in the messages, even calling me names and saying I was "unprofessional " even though I kept my cool under the circumstances. Anyway, I shipped the item and when the buyer received the item they are now claiming its not as described. They took pictures of the "damage" but that was not there when I shipped the item. I have video proof there was no damage at the time of shipping because I took a video of the item for another selling platform to show the condition. The buyer has now opened a case and their claim is its "damaged" (with photos that are not my product) amd it was "dirty" and "smelled terribly of cigarette smoke" which are all lies. I don't even smoke ? I am not refunding this lady like she wants, she has been awful to be from the beginning and now is attempting to scam me. Is there anything I can do?

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A buyer is attempting to scam me as a new seller | Selling | eBay Community