3 items shipped to same person Shipping Confusion
I had 3 items purchased and shipped to same person.
1 item had the normal "Print Shipping Label" option.
The other 2 only have an "Arrange Pickup Option"
I shipped all in one box and printed the label from the 1 item. Now the other 2 items still show up in my "Manage orders awaiting shipment" and I can only select "Arrange Pickup" but I'm in Nebraska and they are in Florida LOL!
Any help would be appreciated.
8 comments
inhawaii
·1 year agoOn the shipping label page it will let you check all 3 orders then "combine shipping".
It will then print out 1 shipping label and automatically assign 1 tracking number (the same tracking number) to all 3 orders and mark them as shipped.
johnrj1226
·1 year agoThat is true, I've done it 1 time BUT the OP shipped the paid for stuff is trying to figure out how to straighten out the mess they are in - they weren't aware of the eBay "proper procedures" and thought they were do right in the name of "customer service" which they did. This cyber age we are in everything must be followed by the book very little flexibility. Heck I learned that in a class I had in college - computer programing called Fortran and used tons of IBM punch cards - was great in creating "do loop" programs and screwing up the typing on those punch cards - you couldn't correct a typo by simply backspacing, earned a 2.0 but did develop a great vocabulary of "trucker driver" or "drunken sailor" lingo in just 1 semester.
tobaccocardyahoo
·1 year agoLocal pickup is different from other shipment methods, because of the code which must be scanned.
This is a mess.
There is no right answer because you and the buyer have defeated the safety methods associated with local pickup.
Try adding the tracking numbers to the local pickup orders but I suspect it will not work.
Get the buyer to leave positive FB when he receives all the products. For all of the orders.
Confusion is the least of your problems.
Local pickup is intrinsically different from upgrading a shipping service. The process is different from shipping by a common carrier.
If you are not a new seller subject to holds and the buyer does not file any INR claims, this might work out but you could also see a hit to your service metrics on the seller level calculation, even if you do not lose any money.
johnrj1226
·1 year agoJust for grins.can the buyer prepare an eBay message (not an e-mail) and say something like thanks for your timely shipment for order xyz and putting orders abc & qrst in the same shipment it really saved me time, effort & $$. Armed with that info contact eBay help and see if they can straighten out this bowl of well cooked thin, cooked spaghetti noodles. The OP should still have the buyers contact info. . Don't sell any more but there are two folks on her this thread that should give this an thumbs up or down. Hint: ( first letter of there screen names "a" and "m").
OP needs to work fast as the meter is running on the time the contact info goes poof.
bestbattleplan
OP1 year agoThanks to all. I wanted to put the tracking on the 2 "pickup" items but there was no option to do that. He did show me the barcodes I am supposed to scan but it only worked for one of the items I think. I think the buyer chose for 1 to ship and the other to pickup to save shipping but I had already sent an invoice with shipping included. Still confused.
luckythewinner
·1 year agoIt sounds like the buyer chose "local pickup" as the shipping method for the other two items.
As far as I know, neither the seller nor the buyer can change the buyer's choice of shipping method because that could affect the shipping cost for an item that is already paid.
albertabrightalberta
·1 year agoI don't think that's accurate because in my own listings, I offer only GA so that's what comes up as "buyer selected." But I've changed the method to upgrade to Priority mail.
I think @bestbattleplan can go to the orders and paste the same tracking number into the 2 local pickup items.
mam98031
·1 year agoI completely agree. @bestbattleplan should have put that tracking number on all three transactions when they shipped the items. If they didn't they need to do it NOW.