TOP RATED DISCOUNT SCAM
23 YEARS on ebay. 1 day shipping 30 day returns over 14,000 positive feedbacks. And I still can't get 10 % saving on final evaluations fee . Ebay is scamming me. I have a negative feedback that is not warranted in my opinion and that buyer that left it is lying on top of it all . I will be downgrading my store soon and changing all listings to 3 day handling and 14 day returns. You try to be the optimal ebay seller for over 23 years and get nothing in return. Time to search other selling platforms , mercari , face book , craigslist etc. AGAIN 14,000 PLUS POSITIVE FEEDBACKS AND FOR WHAT.
19 comments
albertabrightalberta
·10 months ago@cityislandcoins
Help me understand why a negative feedback from a disappointed buyer to whom you sold an OOS (out of stock) item is unwarranted. And how is the buyer lying when your (unprofessional) response admits your error?
Of course, this has nothing to do with why you aren't getting a discount on your fees across the board but it's worth mentioning.
Another thing you need to work on is your responses to feedbacks. Both the neg and neutral replies reflect worse on you than on the buyers. Sheesh, the neutral feedback states "thanks," yet you draw attention by name-calling and accusing the buyer. Had you just left it as "thanks" from the buyer, you wouldn't have come off as bad as you did.
In the future, I suggest you wait a few days to cool off and be less emotional and accusatory if you're going to reply to feedbacks.
le-5262
·10 months agoI thought it said you had 24 feedbacks revised...
maybe those counted before you had them revised?
Even still...
your number of positive feedbacks is impressive.
Doesn't seem right it being the feedbacks.
jonathanbrightlight
·10 months agoThat’s because it’s not the feedback. Feedback is not used by eBay to assess seller accounts, at least not sellers based in the US or in other locations where eBay has a site for that country (it is used to assess Export Sellers, meaning from countries where eBay does not have a site, so we often see from the Middle East, Asia, and Africa that sellers are assessed much more strictly).
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347#section2
le-5262
·10 months agoI didn't think that sounded right...
unless there were other ding-able reasons attached to the feedbacks
like cancellations maybe?
jonathanbrightlight
·10 months agoOh, definitely. OOS/Damaged Cancellations and INR/INAD cases that the seller doesn't resolve on their own are the primary factors in evaluating seller levels. Those can often be accompanied by negative feedback, and I usually assume that more buyers are opening cases than are reflected in negative feedback that references those types of issues.
asset_liquidators
·10 months agoI didn't even realize people were still chasing that FVF discount carrot. Once it went from 20% down to 10% it wasn't worth the hassle of it any more.
bonanza125
·10 months agoWell if you sell a lot then it's worth it.
mr_lincoln
·10 months ago@asset_liquidators
For myself I don't view it as chasing the 10% TRS Plus discount and I too was disappointed when they took 10% back from the original 20%. But if the settings are not a burden for normal operations then it makes sense to get the discount. It all adds up at the end of the year with the total one receives from it ...
jonathanbrightlight
·10 months agoFrom my calculations, we've saved around $600-700 a month so far this year, and it certainly hasn't cost us that much to get the discount.
an-57470
·10 months ago@cityislandcoins
Well, I would guess all the money you presumably made to earn all that feedback.
mr_lincoln
·10 months agoHi @cityislandcoins
It is now shown on every transaction ... it reduces the FVFs Top Rated Sellers pay eBay, green arrow on the screen shot below. Of course, I remember when it was 20% and they dropped it to 10%.
hotwheelsbum
·10 months agoI have a fixed 8ft X 3.5ft Kitchen Island sitting there in middle of my Kitchen. Huge Island. Cabinets on both ends. Seating area down the center to entertain 4 Dinner Guests. It's been there for YEARS. Walking around in my little grippy socks one day I stubbed the living hell out of one of my big toes. First time in years. Couple of hours after that, time it took me to recover, I was already looking for Contractors to come remove that Kitchen Island. THEN I came to my senses.
23 Years, 14,000 Positive Feedback, and now you're going to quit all that because 1 buyer caused you to Stub Your Big Toe? It's hard to see the logic in that. 😄
bonanza125
·10 months ago"Time to search other selling platforms , mercari , face book , craigslist etc. AGAIN 14,000 PLUS POSITIVE FEEDBACKS AND FOR WHAT. "
You received those 14,000 plus feedback from actual buyers who paid you market price for the items you are selling. If you go to those other platforms then you really don't have a business but just looking to unload stuff you don't want. People who shop on Facebook or Craigslist just want bargain deals so they can resell the item or are looking for something cheaper than Ebay as in half off.
buyselljack2016
·10 months agoAs I understand it, in most categories, "free returns" is required to get that 10%.
Those listings show you as Top Rated Plus. Should get the 10%
stainlessenginecovers
·10 months agoI have no idea why the OP is not getting their 10% on the items that qualify (many items are NOT free returns)
cityislandcoins
OP10 months agoI had free returns up to 30 days plus same day shipping. But because someone left a negative feedback They took away the 10% discount. 1 negative which was unwarranted in my opinion
kensgiftshop
·10 months agoYou sold an item you didn't have and canceled the order.
jonathanbrightlight
·10 months agoFeedback is not factored into your seller level at all. The negative feedback had no impact on your Top Rated Seller level nor the discount on final value fees.
You are still a Top Rated Seller, so the only thing that is determining if you get that discount is whether you offer Free Returns and 1 Day or faster Handling Time. It is applied per listing to the ones that qualify, not to your account as a whole.
kibble-net
·10 months agoGoodbye and don't let the door hit you on the way out. Hope things work out better for you elsewhere.