Reimbursement
I had to refund a buyer because the standard ebay package was lost. USPS will not honor tracking or insurance because it is an ebay-purchased label. I cannot find anywhere on the ebay site to file a claim to ebay as a seller. Does anyone know how a seller gets reimbursed when he or she had to refund a buyer because the ebay-purchased labelled package was lost? Thanks
5 comments
tobaccocardyahoo
·1 year agoESE insurance does not involve USPS.
The information you need is at this link
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20standard%20envelope&intent=ebay%20standard%20envel&lucenceai=lucenceai&docId=HELP1689
Insurance is via PIP.
12345jamesstamps
·1 year agoI might add: does the seller only get a refund from shipping charge using ESE...not the value of the item shipped? I don't know...but I thought I would throw that out also. Others here will answer that for us.
just-a-bit-of-this-and-that
OP1 year agoI am looking for the value of the item and the shipping charges.
klhmdg
·1 year agoIf it is a USPS label you purchased and USPS has said the item is lost, you file a claim with USPS.
It doesnt matter that you bought it on eBay.
just-a-bit-of-this-and-that
OP1 year agoHi, thanks. When I try to file the claim with USPS, I am told what it is not a valid tracking number.