Prep your listings For an Unnecessary Burden â€“ Q&As are coming! | Seller Tools

elpbeautysupply · 2024-10-29T18:58:29.568000Z

The New Q&A Feature: Unnecessary Burden on Sellers When AI Could Handle ItThis new Q&A feature from eBay seems like another unnecessary workload dumped on sellers, especially as the busy holiday season approaches. We already invest time ensuring our listings are detailed, with every aspect coveredâ€”from item specifics, descriptions, and shipping policies to return options. Now eBay expects us to duplicate this information by adding a Q&A section.This feels like a complete waste of time, considering that all the necessary information is already in the listing. If a buyer doesnâ€™t bother reading it, they can always use the existing messaging system. Adding a separate Q&A feature seems redundant and only increases the chance of buyers asking repetitive or lazy questions.This Should Be Automated with AIeBay already collects extensive item-specific data from sellers. Instead of having us manually fill in Q&A fields, why not utilize the AI tools eBay already has to provide instant responses? If all the relevant details are already part of the listing, AI could answer 99% of buyer questions automatically. This would save time for both buyers and sellers, and only the rare, complex questions would need to go through the messaging system.Unnecessary and CounterproductiveThis Q&A feature adds nothing of value. In fact, it feels like eBay is offloading buyer management onto sellers without reason. If a buyer doesnâ€™t read the listing or shipping policy, adding more Q&A won't change that behavior. This is just more busywork for sellersâ€”especially during peak seasonâ€”when we should be focusing on shipping and customer satisfaction, not repeating whatâ€™s already in the listing.This kind of workload could have been avoided entirely with smart automation. Itâ€™s frustrating to see eBay introducing features that donâ€™t solve real problems for sellers but instead create more administrative burden.

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Prep your listings For an Unnecessary Burden â€“ Q&As are coming! | Seller Tools | eBay Community