Error 37 on ebay book template Upload file
I'm using the book upload template and got the Error 37 message. I added the WeightMajor, WeightMinor, WeightUnit, PackageDepth, PackageLength and PackageWidth columns to the spreadsheet with the appropriate errors. I'm still getting the same Error 37, advice? Is there someone I can send the spreadsheet to? Is there a certain way to add the columns? Thank you! I'm pretty new.
10 comments
lo_920890
OP2 years agoThank you!
shipscript
·2 years ago@lo_920890
Did you get your upload to work?
lo_920890
OP2 years agoI got past the Error 37, but am now getting an error that says, "1.||Error - The package weight is not valid or is missing. Provide a valid number for the weight.|" --- and I DO have a number in all the package details. Any ideas? Thank you!
shipscript
·2 years ago@lo_920890
What values do you have for
WeightMajor
WeightMinor
Make sure that the cell ahead of the weight does not contain a line break.
zirko1
·2 years agohello, I have the same error can you help me to solve it
watch4savings
·2 years agoAny luck on solving this error?
tools_apps_team@ebay
Hi @lo_920890 ,
Sellers who are opted into Business Policies should use the following columns:
Shipping profile name
Return profile name
Payment profile name
If you're opted into Business Policies, you should not use the old legacy fields for payment, shipping, and return information, including:
Immediate pay required
Shipping service 1 option
Shipping service 1 cost
Max dispatch time
Returns accepted option
Returns within option
etc.
Those fields are just for sellers who are not opted into Business Policies. You should leave those fields blank (or just delete the columns from your file).
Note that package type, weight, dimensions, and postal code are not part of your shipping policy. If you need to include any of those pieces of information, you would need to include the fields in your file:
PackageType (Letter, LargeEnvelope, PackageThickEnvelope, USPSLargePack)
WeightUnit (lb)
WeightMajor (number of pounds)
WeightMinor (number of ounces)
PackageWidth (whole number)
PackageLength (whole number)
PackageDepth (whole number)
PostalCode
I hope that helps.
lo_920890
OP2 years agoThank you! I did all that - used the shipping policies and added
PackageType (Letter, LargeEnvelope, PackageThickEnvelope, USPSLargePack)
WeightUnit (lb)
WeightMajor (number of pounds)
WeightMinor (number of ounces)
PackageWidth (whole number)
PackageLength (whole number)
PackageDepth (whole number)
PostalCode
I'm still getting an Error 37 after adding those.
shipscript
·2 years ago@lo_920890
What is the full error message? If there are more than one error, the text of Error 37 can change as each new one is encountered.
lo_920890
OP2 years agoHere it is, but the error message didn't change when I added the fields.
Thank you!
Error 37 - Input data for tag <Item.Shipping.Details>is invalid or missing. Please check API documentation [Item.Shipping.Details]