I am a seller and shipped the wrong item (black leather Harley chaps) . I advised the buyer to request a return label from eBay, which she did. I immediately shipped the correct item (black leather coach bag) to her. eBayâ€™s automated system does not recognize this so they say I must send refund within 2 days after receiving the chaps. They are asking for a reason why I want to speak to an agent, but again, keep reverting back to the refund. How do I resolve this?

That is how the return system works. It's not set up for sending a replacement item. The buyer could pay again through paypal for the item they received. However, that is getting a bit close to an off eBay transaction since eBay will be refunding the FVF.

Wrong item shipped | Returns

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