Why is the Help Bot no help at all ??????? | Returns

banxia · 2024-05-23T11:09:19.912000Z

I stupidly followed the eBay advice "to work with the seller" to sort out a return of a damaged item. All documented, with evidence, in "Messages". The item was delivered back on May 17th and today is May 23rd and I still do not have my refund. I try to get help, all avenues send me to the dreaded Bot. But it can't compute that I already returned the item and we dance the dance a dozen times, each ending with "......or you can contact an agent" so I ask it "How do I contact an agent?" The Bot then condiscendingly points out that it can't put me in contact with an agent because I don't have an open request. Now I have opened a request to return an item already returned to be told I must wait another 6 days for the seller to respond. AAAARRRGGGGHHHH.

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Why is the Help Bot no help at all ??????? | Returns | eBay Community