why is ebay allowing buyer to return trading cards........
after 26 years I don't think I can take much more. I sell a $56 card and the buyer wants to return it saying "not as described" , i don't take returns as stated on the sale. Who is eBay to override me and allow them to sent it back?? The cards is exactly as described as i have all the pictures. Especially trading cards, not place in the world (target, card shops, Walmart) allow returns and you know why. So now i have a card on the way back to me because WOKE eBay allows this crap. If the buyer was honest and not the scammer he is he would have just msg me and work it out (I have $100 insurance on the card) but no, he files a return. I asked the supervisor today, if i buy a $5000 box of cards and i get it and say "not as described" would they refund and they said "YES" how do we get to someone that can make change at eBay because they are so screwed up in the head with this "not wanting to hurt the buyers feelings"
tobaccocardyahoo
·2 years agoYou may have pictures which show what you were offering but Ebay cannot be certain they are what you shipped.
No one can prove anything about a transaction, beyond a shadow of a doubt. That is a higher standard than most civil law requires, but Ebay is not a court. And the bias it shows is consistent with the bias which is present in consumer protection laws, and credit card agreements.
Ebay in the absence of absolute proof will give greater weight to the representation by the buyer.
Many sellers have decided to limit their sales to 3rd party graded cards because there is more money and less hassle associated with their sale. Ebay and other marketplace sites are encouraging the sale of graded cards for the same reason.
The way some sellers are using Ebay Standard Envelope (ESE) makes me wonder if any cards arrive as described.
Given its long history, it is likely to be correct more often than wrong, and it is still trying to live down the seller abuses of its early years.
All of the sellers could be saints, and Ebay would still believe the buyers. But all sellers are not saints.
eneff20
·2 years agoI’m sick of the scams
monster-deals
·2 years agoWhat does that mean?
kenneth686321
·2 years agoLet me give you a few options pick one.
1. Keep selling on Ebay and understand and accept the rules and risks you are taking to make a few bucks. This is how Ebay is. It either works for you or doesn't
2. Sell Locally on FB CL or other local marketplaces for cash no returns - If you can get better money locally why are you selling on Ebay?
3. Sell to your local Card Shop - They would offer you 20%-30% of market value if you are lucky BUT you don't have to deal with returns or scammers
4. Sell on AZ, Etsy, Posh, Walmart, Mercari or another major E Commerce Site - Btw those sites either have the same rules as Ebay OR Have no buyers shopping for trading cards there OR are almost impossible to get into.
5. Sell on TCG Player - a specialized Card Selling site - BTW they have a similar fee structure and return policy as Ebay and maybe a smaller buyer pool
If are able to make more money and having a better seller experience on options 2-5 you would be there already instead of Ebay.
Good luck
bags59
·2 years agoThese responses are the state of the position that ebay takes with sellers. I have accepted that its all part of doing business on ebay. Buyers benefit on the majority of disputes. I'm thankful that it doesn't happen often and nearly all buyers are happy with their purchases. Describe items in excess of what You think you need too.
My recent ebay buyer return case wasn't even complete with missing pieces and ebay still sided with the buyer and refunded fully. Didn't matter that the item cannot be resold as originally listed.
gone.c-33
·2 years agoGuess eBay has been “woke†for 20 years, who knew they were so much ahead with the times…
kitschy*loot
·2 years ago@nylvseller If you bought something and it wasn't as described; I'm willing to bet you would want eBay to be as woke as possible while trying to get your refund... lmaooooooooo.
Your pictures aren't worth anything. Buyers don't have to contact sellers and haggle with them over money. If things were done your way any loser could start selling and rip people off... a lot like they used to do.
4pawsup*
·2 years agoAnything for sale on ebay can be returned regardless of your no return policy. When a buyer files a not as described claim you have to accept the return. If you do not ebay will refund the buyer and they get to keep your card. Maybe that is what this buyer was hoping for. Sorry this happened to you.
janet9988
·2 years agoYou have it backwards......It is you who can't override the ebay MBG policy.
nylvseller
OP2 years agodo all you people work for ebay lol...
house*of*paws
·2 years ago@nylvseller
LOL Anyone working for eBay is identified as an eBay employee in their post.
[Your post was replied to by eBay members … although anyone using the term ‘WOKE’ applied to eBay is likely to be fond of conspiracy theories.]
nylvseller
OP2 years agowhy does everyone say i should know???? yes 26yrs i know, does not mean it should not be challenged or complained about
lakefor94
·2 years agoBecause it is pointless for a seasoned seller that does know.
soh.maryl
·2 years agoIf it makes you feel any better to challenge or complain, have at it.
But it will not make any difference -- if a buyer claims NAD, you will still have to respond the way you are required to do so per eBay rules.
soh.maryl
·2 years agoIt seems like an eBayer with your experience would know that "no returns" does not equate to "no refunds".
All the buyer has to do is open an item not as described case. Perhaps a re-read of the MBG might be in order for you.
simba6
·2 years agoNo such thing as no returns when selling here. Keep that in mind when listing high value items.
Three magic words not as described is all it takes.
sapphire_studio
·2 years agoBuild returns into your business model. Write the shipping loss off on your taxes and resell the item to someone else. If there was a particular reason he decided he didn't like it and wanted to return it maybe make that defect much more clear when you relist it so your next buyer doesn't feel compelled to put the work into returning it.
I have free returns and just today somebody opened up a return on a perfume because they just didn't like the scent of it. No big deal I will give them their full refund when I get it back and toss it since it's used and I don't like perfume. Yeah I lost money but most of the time this doesn't happen and I'm grateful for the business I have.
lakefor94
·2 years agoHow can you sell on eBay for that long and not know that the eBay MBG overrides your no returns?
Same as on AMZ, Etsy and anywhere with a payment processor.
kensgiftshop
·2 years agoIf it was insured, you could have refunded the buyer and let them hang on to it, then filed an insurance claim.
Who does Ebay think they are, they are the owner of the site and they make the rules.
nylvseller
OP2 years agoYes if the buyer as not a scammer i could have, but its been delivered and i will have to see what they send back