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undeserved "abusive buyer " warning
 
I got a warning letter from eBay informing me about abusive buyers policy. I got this because in the last 3 months I filed claims for refunds for non delivered items. In all cases, I contacted the sellers several times for tracking numbers. In one case, only, I got a reply giving a tracking number. However, USPS tracking service showed that illegal created, and USPS was waiting the item. Seller said she dropped it off at a "mailing facility". She did not send a copy of the receipt from the mailing facility.
In the other 4 cases no tracking number, was provided after multiple request from me.
I went through eBay to get a refund. As usual, eBay allegedly contacted sellers. From whatever information they received or didn't receive, eBay judged in my favor and I received the refund.
The other two cases, I requested a refund for items being not as described. As per my request, I provided pictures of the description in the listing, as well as the contrary information on the product. my money, was refunded to me after eBay, checked with the sellers (as they stated in the letter, informing me of my refund).
In the more expensive item , contacted the seller several times to get more information, to ask if they had the missing parts available. This item was described as an Intex sand filter and salt water system. After almost TWO MONTHS, what I received was just the sand filter. I contacted the seller, and he said that he did not have the part. He also said the title of the listing was probably automatic eBay generated title. I did not file a claim, at this time. Since previously I had the same issue about eBay generated labels, if the seller, the benefit of the doubt. I went ahead and ordered the missing part on Amazon at my expense.
When we tried to put the pump together, we found that the top and the valves belonged to another model. It would not fit on the tank. once again, I reached out to the seller, but this time I did not get any reply. I filed a claim with as many pictures as I could post. As per protocol, eBay investigated, and my refund was issued.
With the second item, not being as described in the listing, I sent a copy of the listing with the description highlighted and a copy of the label attached to the item.
I received my refund, and all the above cases, and then I received a warning letter from eBay, about "abuse of buyer policy". the email said I was asking for too many refunds, and in future cases, my account would be suspended or closed.
called ebay customer service and spoke to Carl. He said that the letter was generated automatically via computer, because I had filed seven claims in three months. since I had never done this in the 19 years I've been buying on eBay my account was flagged.
I discussed the above cases with him. He agreed with me but did nothing to retract the warning. He gave me advice on how to check the quality of the sellers, To ask questions blah, blah. I told him I had done all of the above with the evidence available in my eBay emails to the sellers. I also asked if a human could re-evaluate my cases, and all I got back was "I understand your issues, but Be careful who you buy from, and filing claims".
I am now reluctant to buy anything from eBay. As a customer for over 19 years. approximately 95% of my transactions have been as a buyer. I have 100% positive feedback rating.
Does anyone have any suggestions on how to remove this warning letter from my record?
kh-shakhib
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
fashunu4eeuh
·1 year ago@mailewily , it takes a lot for eBay to sanction an active buyer. This is a buyer-centric platform overall. If eBay considers your buying behavior to be bordering on abusive, then take it as a warning to follow their advice on selecting better sellers. There is little to nothing you can do to reverse eBay’s decision —except not to file further complaints or refunds. It is up to you now.
12345jamesstamps
·2 years agoI wonder if you did any credit card disputes as well. That will also go against you through eBay. Have to be careful who you buy from. Sellers do not have to use tracking. And sellers do not have to respond to emails if items are within the estimated date of delivery.
And if you think its a deal...look for a seller with some feedback...and some one not born yesterday on eBay.
Looking for that great deal might have gotten the reason for getting abusive buyers policy.
Although you got hit with abusive buyers policy...it is nice to know its out there.
lamber9347
·2 years agoYou are placing focus on the fact that you continually receive refunds, but that is only because this platform offers the MBG. Your refunds are not because any one person is reviewing each of these cases and siding with you, they are all auto issued through the system. The advice from eBay was actually correct, you need to vet your sellers better if you wish to be covered by the MBG. Of the five negatives you recently left, four of them were for zero sellers, so that proves you are not vetting them as you claim to. There is no requirement for a seller to provide tracking, that is not mandatory, so your expectations are also incorrect. The best part about this post is to see that eBay is starting to crack down on abusive buyers. Best of luck to you....
stainlessenginecovers
·2 years agoSellers do NOT have to use 'Tracking'
Sellers do NOT have to 'provide' you with a 'receipt' that they 'dropped off' the package as MANY Post Offices have a 'dump bin' and WON'T issue 'receipts'.
You are expecting WAY too much (not to mention what was stated by others about you 'vetting' your sellers and NOT buying High $$ items from people with little to no feedback)
buzzapparel
·2 years agoGlad to know eBay is doing something.
lakefor94
·2 years ago@mailewily
eBay and others have stated, you have to vet sellers accordingly. eBay cannot and will not attempt to do that for you.
I think posting item numbers here is OK if you need assistance figuring out who not to buy from.
Don't post any seller names as that is against the community rules.
bonjourami
·2 years agoJust looking at the bad sellers you bought from, I would have hit the back button fast. Buyers must take some responsibility for continuing to buy from them.
gone.c-33
·2 years agoETA: the sellers you left negative feedback to all had abysmal or zero feedback. Even with the MBG, you need to shop more responsibly, especially for high price purchases.
mtgraves7984
·2 years agoDoes anyone have any suggestions on how to remove this warning letter from my record?
@mailewily
I don't know of a way that you could get the 'letter' removed. It was probably to forewarn you that you might lose your MBG privileges altogether if there is another issue in the near future. I've heard of that happening... 🤔
computer-repairs-and-more
·2 years agoI could sit here and go on and on about all the **bleep** involved with buying and selling as I am both, mostly a seller but it does not solve the issues that occur on ebay.
I am glad they are finally going after buyers that are abusing the system as it does hurt our business, could give you a myriad of instances but not going to do that, just know that we have to go to great lengths to make sure what we sell is tested, tested again, marked and recorded, listed perfectly because there are many people out there that look for specific details to scam sellers on, we have had instances where a return happens, we provide evidence more than sufficient to prove our case and they still fully refund the buyer while we get taken to the tune of a couple hundred dollars.
I have spent hours on the phone arguing with ebay about this to no avail so there is always two sides to the story! In your case you could do what all the other people that shop on ebay very frequently do and open a temporary account or guest account to make purchases.
Either way good luck and know that it is because of wicked people that this sort of thing happens.
gone.c-33
·2 years agoThat is a lot of claims in 3 months. Are you vetting your sellers before you make a purchase?
The eBay money back guarantee is kind of like insurance, if you make too many claims and cost the insurance company more money than they’re making off you, they will cut you off.
soh.maryl
·2 years agoSo, designating eBay as the insurance company in this case, how much more money is the OP costing eBay when they open an INR case or an NAD case?
gone.c-33
·2 years agoCourtesy refunds, lost payment processing fees (while PP had stopped refunding fees when a refund is processed, eBay hasn’t started charging sellers for those yet), refunds they can’t collect from sellers, various admin fees resulting in buyer filing multiple claims. Also as merchant of record, eBay must keep its number of disputes under a certain minimum before their payment processor (in this case Adyen) starts charging higher fees for being judged “riskyâ€.