Unable to refund buyer for old, but unused return. | Returns

thisandthat1616 · 2025-06-16T21:50:32.819000Z

The buyer reached out to let us know they ordered the wrong size shoes after we shipped it. The buyer refused delivery, so the package slowly made its way back to us. We told the customer we would refund them as soon as the return was delivered to us. Unfortunately, it took USPS more than 90 days to finally deliver this to us. Ebay simply isn't giving us the option to refund this order. What can we do to make it right for this customer?

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Unable to refund buyer for old, but unused return. | Returns | eBay Community