trying to return an item, appeal was closed, i have proof of delivery to seller
I bought a driveline, i confirmed make and model and that it would fit my vehicle, it was delivered and was too long to fit my vehicle. i returned the driveline with UPS, got a confirmation of delivery, 2 days after i messaged the seller and aske about my refund. I was sent a reply that they were not processing returns due to the holidays, this was on February 8th. Not sure what holidays were being referred to, the next day i get a message from ebay saying my return window has expired and i will not be issued a refund. i have sent numerous messages to them giving the tracking number and showing screenshots of the messages to the seller and have now received messages from ebay saying case closed. I am beyond frustrated and am looking for any help to resolve this.
rseuqinh
·2 years agoYou won't get any help from eBay or the seller.
Instead, file another return request here with PayPal if that's how you paid. Then upload your UPS tracking number when you're told to return the item, to get your refund.
Better yet or if PayPal fails @daymohage0 file a Credit Not Processed chargeback with your card issuer, and provide your UPS tracking number to get your refund.
Why Would a Customer File a Chargeback With Reason Code "Credit Not Processed?"
"Credit Not Processed" chargebacks are filed by customers who have returned their purchase but did not receive a refund from the merchant.