A buyer purchased an item from me and about 2 weeks in stated they had an issue with it. It was a pair of boots that were new and they claimed it had a small mark on it. They stated they wanted a partial refund of $60 (it sold for $160). I offer free 30 day returns as I am a TRS+ seller. I stated I offer free returns and if they werenâ€™t happy I offer 30 day hassel free returns. the person then opened an INAD return and returned (not before asking several more times for a pa...

@agemelee wrote: Maybe an ebay rep can chime in too? Can someone tag one? but the rep I spoke to on facebook stated that you can with hold shipping and its fine to do so.. Hey @agemelee I believe this article may help settle the debate. Specifically, the second section labeled "Give full refunds on all returns unless the buyer used or damaged the item before returning it".

TRS + and negative feedback protection? | Returns

Discussions

TRS + and negative feedback protection? | Returns | eBay Community