This return is now a case
I asked to ebay customer support to step in because i recieved a counterfeit perfume and asked the seller to send it back. They falsely claimed that they had sent a return shipping label and ebay placed the case on hold until August 14 to allow time to provide additional documentation. Today is August 14, the seller never provided the shipping label and ebay will not respond my emails. What can I do in this case?
5 comments
albertabrightalberta
·1 month agoBy "this return is now a case," are you saying that you got that message regarding the transaction?
If so, you did properly open a NAD return request.
It may take a couple of days but ebay will review the claim, see that the seller never sent a label and they'll issue your refund.
Did you happen to notice that the seller received 3 negative feedbacks this month alleging fake perfume?
1786davycrockett
·1 month ago@limi_4131
Did you actually open an official eBay "Return" case, or did you just "contact" eBay?
If you didn't actually open an official eBay "Return" case, you may not be getting a refund -- no matter what you may have been told by eBay.
How long ago did you receive the counterfeit perfume from the seller?
bonanza125
·1 month agoWell the seller has under August 14th to provide you a label. They didn't so wait until tomorrow and Ebay will most likely issue you the buyer a refund and you keep the item. Ebay will not respond to your emails. Everything is done through the system. Wait until Ebay makes it's decision.
limi_4131
OP1 month agothank you!
christworks
·1 month ago@limi_4131 You may need to go back to the case tomorrow (Saturday) and ask eBay to formally step in.