This is how it should be.

Thank you for your understanding and kindness in this matter. When I reach out to a seller l always wonder if the issue will be easily resolved because I have delt with some pretty nasty people as well. Thank you for making this easy.

Your previous message

I going to give you a little more back than 50% and I am so sorry I never opened it up and when I bought I thought I was buying a new item also..please accept my apology...I usually don't meet nice people when it comes to returns..

Buyer

I don't mean to cause problems for anyone. After close inspecting of the pan it does look used and when it comes to items like this I only buy them new. I don't set out to find issues with items. But I did expect a new item which I thought I was buying.

Your previous message

I am so sorry..I thought it was new and unopened.What would you want me to do..50% 75% or a full refund.

Buyer

Hello. I recieved a shipment today. But first It was very confusing for me that whenever I tried see where this item was I clicked on the listing and was shown 2 pictures each with a different tracking number and delivery date and I couldn't figure why. Second. The Item does not appear to me new as the listing states. The pans were not in a protective bag as new ones usually come in. And the pan also looks like it has water spots on it. And there is supposed 18 reusable cake pop sticks which usually come sealed in bags. There was only one single cake pop stick and it was not in a bag. I know how these pans come new and the way this one came does not appear to be new. I am contacting you so see what's going on because I always feel the need to hear from the seller rather and see what can be done. I will be waiting to hear from you.

This is how I treat every buyer if they would just email me.