The seller promised to refund the money, but has not done so | Returns

najruther-0 · 2023-01-17T12:36:56.202000Z

Dear Sir or Madam,There was an open box listing for the item purchased. In almost "used" condition, the product arrived with scuffs and scratches. The item works properly when two units are combined. However, one of the units had a defect in the battery plate. In order to fix the problem, the product must be opened up. Other units work fine. The seller was contacted before I returned the item. They told they'd give me 100$ off for the condition. I agreed. It has been about 7 days and they haven't responded. I have sent them reminder messages. I contacted them through ebay so all the messages are recorded. There is still time to return the item until January 25th. Do you have any advice? Do I need to wait for the refund to be processed or should I return it? Anything will be helpful. Refunds are confusing to me. Is it possible to request a refund through eBay as a buyer? Thank you

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The seller promised to refund the money, but has not done so | Returns | eBay Community