@dlmenterprises1_5 Let me make sure I understand: You opened the package, looked at the chains, and could tell by looking that they were smaller than you expected. You contacted the seller and they told you to open a return so they could refund you. Instead of packing the chain back up and sending it back, you decided to try it on, knowing it was smaller and possibly risking it breaking. Do I have the order of what happened correct?
You said the selller said the chain was "snatched." Do you mean that the chain was missing? Could they have meant the chain was "scratched?"
When sellers deduct money, buyers have a chance ask eBay to review it. I'm not sure if it is a formal appeal. You should have a button that asks you to confirm your refund. I think that is where you will have a chance to ask eBay to review the deduction. Normally what they do is refund you the balance out of eBay's pockets and the seller keeps their money. If they see you making a habit of that, then they won't do it. If you've never had them review a deduction, then you should be fine.
Technically if you tried the chain on, that counts as using the item and a seller is within their rights to deduct part of the refund. It is debatable whether 50% is appropiate if there were no signs of damage. eBay gives guidelines on this, but sellers are not bound to their guidelines. Again, I'm not sure what "snatched" means. I could see if you tried it on and maybe it got snagged or scratched, then they would know you tried it on and can deduct. If the seller was meaning that the item was stolen, I would find that interesting they would use that term. I wouldn't assume it was stolen, I'd assume you sent me back a empty package.
In the future, it's helpful to others if you not only don't edit and remove the content of your post, but also explain what "resolved" means and how it happened, so that others can learn from it.
kibble-net
·5 months agoGlad to hear it.
What was the issue?
dlmenterprises1_5
OP5 months agoThe issue has been resolved. Thanks
christworks
·5 months ago@dlmenterprises1_5 Let me make sure I understand: You opened the package, looked at the chains, and could tell by looking that they were smaller than you expected. You contacted the seller and they told you to open a return so they could refund you. Instead of packing the chain back up and sending it back, you decided to try it on, knowing it was smaller and possibly risking it breaking. Do I have the order of what happened correct?
You said the selller said the chain was "snatched." Do you mean that the chain was missing? Could they have meant the chain was "scratched?"
When sellers deduct money, buyers have a chance ask eBay to review it. I'm not sure if it is a formal appeal. You should have a button that asks you to confirm your refund. I think that is where you will have a chance to ask eBay to review the deduction. Normally what they do is refund you the balance out of eBay's pockets and the seller keeps their money. If they see you making a habit of that, then they won't do it. If you've never had them review a deduction, then you should be fine.
Technically if you tried the chain on, that counts as using the item and a seller is within their rights to deduct part of the refund. It is debatable whether 50% is appropiate if there were no signs of damage. eBay gives guidelines on this, but sellers are not bound to their guidelines. Again, I'm not sure what "snatched" means. I could see if you tried it on and maybe it got snagged or scratched, then they would know you tried it on and can deduct. If the seller was meaning that the item was stolen, I would find that interesting they would use that term. I wouldn't assume it was stolen, I'd assume you sent me back a empty package.
dlmenterprises1_5
OP5 months agoThe issue has been resolved. Thanks!
mtgraves7984
·5 months agoWhen they processed a refund, they said it was snatched, sent me a partial refund, and applied a seller's deduction.
@dlmenterprises1_5
Pardon my confusion, but do you use the word 'snatched' to mean 'stolen', or is that a chain reference that I don't know of?
Some sellers are allowed to reduce the amount of the refund. After you "tried" it, what condition was it in? 🤔
dlmenterprises1_5
OP5 months agoThe issue has been resolved.
jonathanbrightlight
·5 months agoIn the future, it's helpful to others if you not only don't edit and remove the content of your post, but also explain what "resolved" means and how it happened, so that others can learn from it.
mtgraves7984
·5 months ago@dlmenterprises1_5
Excellent! Do tell...