Suspected scammer wants return
Hello, a buyer requested refund for a ridiculous reason - clothing. Unfortunately after review this person has a lot of negative feedback from buyers and sellers (sellers left positive because they are unable to give negative but saying clearly it is a scammer). The item was expensive and I am 99% sure I will not receive back what I have sold. What I need to do in that case? A video with package opening ? Thanks
10 comments
reallynicestamps
·3 years agoYou can have a No Returns policybut you cannot have a No Refunds policy.
Even if you have a No Returns policy you can demand the return before refunding. You will probably pay for the return shipping.
(sellers left positive because they are unable to give negative but saying clearly it is a scammer).
If those sellers had Reported the buyer for returning different items than were sent, the scammer would at the least, be no longer eligible for the Money Back Guarantee.
What I think you are looking for is a link for reporting the (possible) switch of your garment for some other item.
Do any posters have that link?
If what you get back is what you sent, and in the same condition, you refund, add the customer to your Blocked Bidder List, and relist your item.
Do you get a lot of requests for returns or claims of Not As Described? The usually given statistic for failed transactions is one percent. Are you getting more than that? (number or value, your choice).
And do you understand about Cookie Jar Insurance?
ms.rodriguez*
·3 years agoIF the buyer opened a request, you have no choice but to refund. I would call ebay and ask them to view this bad buyer's feedback and returns. His MBG should definitely be voided. I guess the other sellers did not report him. Also, the negative comments don't help us because we do NOT see the buyer's feedback. I would love to see this buyer's feedback so that I can block him too but unfortunately ebay made all IDs anonymous.
fashunu4eeuh
·3 years agoWhat do you mean by “clothing†as a reason?
First, what is your return policy? If you offer returns, then you must honor your terms. If not, then you can decline, but be aware. Regardless of the reason for a return, if you decline, all the buyer need do is to open an Item Not Received claim which will basically force a return.
If you fail to follow thru with the NAD claim, eBay will step in, refund on your behalf and oftentimes let the buyer keep the item as well. Your account will also receive a defect if eBay must step in. Defects downgrade one’s standing on eBay.
There is no way to protect one’s account from a false NAD claim. It is one of the major risks in selling here. eBay does not look at video evidence because it can be easily faked. The bottom line is that eBay concerns itself with protecting the buyer’s interests, not the seller’s. So in the long run, it is usually in the seller’s better interests to not fight returns, especially Money Back Guarantee cases.
To help avoid such a situation, i offer Free Returns, and have for many years. The benefit of such a choice is that if the item being returned is altered in any way from its original condition, i can refund half of the total amount the buyer paid originally. Fortunately i have never needed to do this as i have never been defrauded by a buyer (over the 12+ years i have sold here).
chapeau-noir
·3 years agoThey're specifying that it's clothing being returned, I believe.
30-day returns buyer pays (non-NAD reasons) also offers the 50% deduction opportunity for TRS status.
soh.maryl
·3 years agoPlease -- no matter what kind of FB you see that any seller has left for any buyer, do not fall into that trap.
Sellers are not allowed to leave negative FB for buyers. That includes negative wording in a positive FB.
That buyer should have reported those feedbacks to eBay. The wording would have been removed, the green positive doughnut would have remained and the seller(s) would have received defects.
Don't know how many defects it takes for a seller to be removed permanently, but it's not many.
ALL of us have to work within the rules, no matter where we are.
soh.maryl
·3 years agoPS: So this transaction happened on another ID?
12345jamesstamps
·3 years agoThere is not much you can do. Have to do a return if they file for a return and a refund.
I was looking at all the feedback negative you left. You do realize buyers and sellers can read all these.
Sounds like you understand the refunding system so don't know why you are asking what can be done.
chapeau-noir
·3 years agoI think they're wondering how they can prevent or resolve possible fraud, given what they've read.
Unfortunately, there's nothing to be done save to go ahead and expedite the return (don't let eBay step in or you'll lose the item, your money and get a nasty defect on your account) and then inspect the merchandise on receipt. At that point if the buyer did a switch, you can report them for abuse of MBG.
inhawaii
·3 years agoPray.
A video will not do any good.
Ebay does not look at or consider video evidence in disputes.
pickermall
·3 years agoI don't see anything on this user ID that has sold. So no worries!