So, how exactly does the new INAD on Parts / Repair even work?
I have an item I sold. Buyer messaged after receiving it today to inform me that the item was entirely non-functional. I asked them to ensure that new batteries were in it and they said that's what they did.
I told them that in that case, they will need to open an INAD since the item was Parts / Repair and there were No Returns accepted on the listing (the listing does state the verbiage that they only have 3 days to do the INAD).
So, the buyer opened an INAD but they got caught, at least imo. Why did they get caught? I KNEW the screenshot they provided was not my item because the person who I originally purchased all these Halloween animatronics from was a huge Halloween buff and his boxes were in pristine condition.
Additionally, there was a suspicious â¤ï¸ in the bottom right corner of the image.
So, I did a quick reverse image search and low and behold, I found an eBay listing that is the exact same screenshot they used in their INAD to claim the item is non-functional.
The screenshot provided also provides no "proof" that the item was INAD. Because I listed it as Parts / Repair because one part of the animatronic did not behave as it should (The head is supposed to sway back and fourth but it does not, everything about it is functional).
So, now that the INAD was opened, I only have two options.
Issue a Refund Label or Provide a Full / Partial Refund.
There is absolutely nothing for eBay to escalate this INAD request or nothing for me to add notes to it.
I reached out to phone support and they told me to let the INAD expire and eBay will step in at that point.
I cannot seem to find more detailed information on how to handle this. So if anyone else knows something, guidance would be appreciated.
qeqo_0
·10 months agoIn addition to those 3 options, @wtflipdib
Why can't* you select the 4th option, to Send the buyer a message?
*
jonathanbrightlight
·10 months agoThe buyer opened the INAD within the correct timeframe, within the 3 days, right? Your sole reason to be worried is that the photo they included was from an eBay listing?
There is no indication that eBay is giving those photos any more scrutiny than in the past, which was none. Any photo could be attached to a return request and it did not affect the customer’s return.
You can choose to try and fight it, but even with the policy change, I would guess that you’ll either be getting the item back or you’ll be getting a defect for not resolving the case. No one has yet reported any other outcome to an INAD filed within the correct time.
wtflipdib
OP10 months agoFor anyone who sees this in the future.
I spoke with eBay on FB and they (as well as someone else who handled an INAD on a Parts / Return order since the new policy was enacted) indicated that you should handle the return. Once the item is returned I will need to report the buyer for a false INAD if the item isn't as they claimed and it will get handled from there.
Please disregard the invalid information provided by @christworks because they did not read the original question or understand what was being asked before they decided to waste everyone's time and fire off an incorrect response as it relates to NEW policy which they're clearly not aware.
christworks
·10 months ago@wtflipdib
They have opened an INAD return. You have 3 options:
1) Follow what eBay told you. What will happen when eBay steps in is that they will refund the buyer from your funds, tell them to keep it, and ding your account because they had to step in.
2) Accept the return. Refund the buyer. Allow them to keep the item. Move on.
3) Accept the return. Send buyer a shipping label. If/when you get the item back, refund the buyer. Move on.
If the buyer abuses the return policy, you can report them. In that you would state the info about the screenshot they provided. This "fraud" does not negate your responsibility as the seller.
For future reference: Something is either functional or it isn't. There is no in-between. Be careful about stating in a for parts/repair listing that something is functional or works. If a product has been used enough, handled rough, or aged enough that a key part isn't working properly, there is a chance something else may go wrong with it, either during storage, your handling, or during shipping. It is better to just say the item does not work as intended and is being listed for parts/repair. Buyers need to expect they are getting something that does not work. Not works half way, because that is not a listing condition.
wtflipdib
OP10 months ago@christworks
This is entirely incorrect.
Ebay rolled out a Parts / Repair changes in early October. Per the changes, there is no "listing the item inbetween"
The item is for Parts / Repair and part of the requirement is to list the problems with the item that makes it parts / repair.
In the case of my item, it's because the head of an animatronic doesn't bobble. It's not a Pre-Owned / Working item. It's an item that needs a repair.
The requirement laid out by eBay is to list it Parts / Repair. List as No Returns Accepted. Then, eBay puts new verbiage in the return indicating that the buyer has a shortened return window (3 days) to file an INAD should the Parts / Repair item arrives not as described.
On my listing:
The item is Parts / Repair
The Condition was Accurately Described
The option for 'No Returns Accepted' is present
My listing has the verbiage about the shortened return window. There is no 30-day money back on the item anymore and it follows the new policy that the INAD is more scrutinized and the buyer must provide proof of an INAD.
You can read the announcement from the eBay open page: https://community.ebay.com/t5/Announcements/OPEN25-Day-Two-Announcements/ba-p/35218413
"
“No Returns Accepted†enforcement
If you don't know the answer, I'd kindly ask you not to continue trying answer the question with information that is not factual.
christworks
·10 months agoOn second thought, not even worth my time.