Shipping item back

Purchased item, came from China, seller wants us to get return lable, fed ex said cost would be $150.00 to ship back. The item cost $21 and change including shipping. What can I do?

b_rajtb_ugjnzq

5 View listings

Posted 3 years ago·Last reply 3 years ago

10 comments

woodrowmo-30

·3 years ago

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Start by reaching out to the seller on the platform (e.g., eBay, Amazon, etc.) where you made the purchase. Explain the situation and the high cost of return shipping. Ask if there are alternative solutions they can offer, such as a partial refund or covering part of the return shipping cost.
Check the seller's return policy listed on the platform. Some sellers may have specific return instructions or policies that you need to follow. Ensure that you are adhering to their guidelines.
If you are unable to reach a resolution with the seller directly, consider opening a dispute or a case through the platform's resolution center. Many online marketplaces have dispute resolution mechanisms in place to help resolve issues between buyers and sellers.

xadexane

·3 years ago

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@b_rajtb_ugjnzq wrote:
Purchased item, came from China,

seller wants us to get return lable, fed ex said cost would be $150.00 to ship back.

The item cost $21 and change including shipping. What can I do?

If this is the seller with a name like motor sports, they correctly listed their item location as China, so no trickery there.

And if your return reason was something like Does not fit, Just didn't like it, Changed my mind, then the "Buyer pays for return shipping" in their return policy is correct @b_rajtb_ugjnzq and you must pay for return shipping if you want a refund.

pjcdn2005

·3 years ago

3879 View listings

Have you opened a return and what is the reason you gave for the return? If it is considered a buyers remorse return, than you are responsible for return shipping. If you are returning because the item is not as described in some way, the seller is responsible for paying for the return. If they are in China they can not send you a return label but you can let them know how much the package will cost to send back with usps Priority International and ask them to send you the money to your Paypal account. If they don't provide money or provide a return label, contact ebay customer service.

marnotom!

·3 years ago

10 View listings

Itâ€™s not your responsibility as a buyer to purchase a return label for the seller unless the seller has provided you with the funds to do so, as noted in an earlier post.

lakefor94

·3 years ago

122 View listings

You have opened a return case with eBay, Correct?

If seller does not send a return label within 3 days and the "Ask eBay To Step In" option is not available on the 4th day, you will have to contact eBay. Contact eBay thru Facebook. https://www.facebook.com/eBayForBusiness/
Using the instant messaging and explain that the seller has not provided a return label.

Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you

albertabrightalberta

·3 years ago

PROFILE SIGNATURE! NOT DIRECTED TO YOU: I can explain it to you but I can't understand it for you.104 View listings

@lakefor94 wrote:

Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you

^^^^^ Sellers from that country are notorious for telling buyers that they cannot issue a refund and/or can't send a return label unless the case is closed.

Another tactic they use is offering a partial refund to get you to agree to keep the item. Do NOT accept a partial. Tell them you want a FULL refund of your entire payment.

This is a dishonest tactic to release them from their obligations.

lakefor94

·3 years ago

122 View listings

@albertabrightalberta wrote:
@lakefor94 wrote:

Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you
^^^^^ Sellers from that country are notorious for telling buyers that they cannot issue a refund and/or can't send a return label unless the case is closed.

Another tactic they use is offering a partial refund to get you to agree to keep the item. Do NOT accept a partial. Tell them you want a FULL refund of your entire payment.

This is a dishonest tactic to release them from their obligations.

All true and they try to string the buyer along until the return case times out. Buyer beware!

soh.maryl

·3 years ago

111 View listings

You can tell the seller that, since his location makes it impossible for him to send you a prepaid return label, he can reimburse you in advance for the cost of return shipping.

If he can't do that or doesn't do that, after a certain length of time, eBay will refund you from his account and allow you to keep the item.

pjcdn2005

·3 years ago

3879 View listings

@soh.maryl wrote:
You can tell the seller that, since his location makes it impossible for him to send you a prepaid return label, he can reimburse you in advance for the cost of return shipping.
If he can't do that or doesn't do that, after a certain length of time, eBay will refund you from his account and allow you to keep the item.

It doesn't work quite like that. Once the seller approves the return ebay will assume that they have provided a label or money for one unless the buyer contacts them. If the buyer does not contact ebay and does not send the item back with tracking, the return will eventually close in the sellers favor.

robbie31415

·3 years ago

0 View listings

@pjcdn2005has explained the situation how it will ultimately end.

To avoid that you need to contact eBay ASAP, most likely ask them to step in, and make sure they notated that you have been given no shipping label, or any means to purchase one.

Ebay will put it on a 5 day hold. If they haven't given it within that time you will be issued full refund and keep the item.