Shipping got delayed. Now buyer wants a refund.
I am a little new to selling on here. This is the first return I have had come up. Someone purchased a pocket door track from me and it shipped out in the 20th. It must have done a trip around the country cause it just got delivered today on the 4th. He put in item description doesn’t match for the reason. Then commented he purchased elsewhere since the delay and wants to return and a refund. I have under returns no returns but I know if it is my fault I have to accept. I don’t even care to accept but I don’t want to pay the return shipping on this. It doesn’t even give an option for them to pay. It doesn’t even give an option to decline the return I am assuming if the reason he put. Which is not the true reason. It’s all due to delay in shipping. Any advice?
monica-sells
·1 year agoIf you want it back, you need to acknowledge the return and provide a label. I don't believe you can change that parameter (the buyers reason)....your message from them is probably irrelevant as far as this procedure is concerned.
If you can resell it and is worth the return postage, send the label. They may not even send it back.
It is not worth getting a strike on your account for not taking care of this "buyer"
tobaccocardyahoo
·1 year agoIf it was not delivered by the estimated delivery date, you need to refund or issue a prepaid return label and refund on receipt.
You are responsible for the actions of the carrier you used.
The buyer by filing as not as described has covered himself against any success you might have in challenging this return.
Act promptly since a failure to authorize the return with the required time period could result in a refund without return.
12345jamesstamps
·1 year ago'item not as described'...buyer gets a refund with free shipping for a return.
No returns mean nothing here...