Seller trying to circumvent return policy to keep reputation? | Returns

benjihoggi · 2023-01-10T21:51:43.814000Z

I recently purchased an item from a seemingly reputable Top Rated Seller on eBay. I am having an issue with the item and sent a message to request to return it for a refund. The seller was quick to commend me for not opening a case and messaging first. They seem very adamant that I should not open a return case, and they promptly sent a shipping label that appears to be valid. They said that they will issue a full refund once I drop off the package for shipment (presumably when tracking updates). In theory, this is a fast way for me to get my refund and for them to avoid a return case. But as a seller myself, I am concerned that this might be somewhat illegitimate and I may be putting myself at risk. I do not care (and actually understand) that they want to keep their reputation, but I am concerned about losing my protections as a buyer with a faulty product. Is my concern justified or is this just as risky/more risky for them?

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Seller trying to circumvent return policy to keep reputation? | Returns | eBay Community