Seller Refusing to Pay for Return Shipping, hiding real return policy in description | Returns

glitched_closet · 2025-06-21T05:35:18.454000Z

Ordered a grill a while back, but ended up deciding on returning it since the listing explicitly states 30 day free returns where the seller is liable for the cost of return shipping. The seller initially refused stating that they added it in their description (which was hidden all the way at the bottom, and you had to click a pop up to find it, written in grey font), but then continued to ignore my messages stating that my refund will have a $299 deduction when the grill itself cost $296 and continuing to schedule a pickup date.Even after sending message after message stating that I will not be returning unless they confirm that they'll be covering the cost of return shipping and to wait for eBay to settle the dispute, they kept replying like a bot with a scheduled pickup confirmation and documentation set for Monday. eBay says they can't step in untill Thursday and it feels like this seller is explicitly trying to schedule it before as a way of forcing me to panic and just cancel the return. I have no idea what to do next other than ignore the pickup drivers but would appreciate any advice or if there's anyway to escalate this before the 3 business days.

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Seller Refusing to Pay for Return Shipping, hiding real return policy in description | Returns | eBay Community