Seller refuses to accept refunds for defective item... | Returns

kikigirly · 2023-04-20T10:49:45.806000Z

I purchased 2 lots of 5 chromebooks each on Feb 8, 2023 and paid a Total of $319.05 for the two lots. From before my purchase, the seller knew this was to donate overseas. I received the items and started prepping them for shipment (setting them up with specific details). Two of the items were not responsive and when I contacted the seller, he told me to "powerwash" the items. One item worked but the other did not, in spite of the many hours of research and trials. Since I needed to pack and ship them overseas with a tight deadline, I contacted the seller and asked him to rush me ONE replacement, that I wouldn' be returning both lots to which he agreed. He then suggested to return 3 to 5, but only asked to return just the ONE defective item - $30. Since then, the seller has NOT been responsive and when he finally responded, he told me that he was overseas and still kept on insisting that I should try to work the defective item and then HE CLOSED THE RETURN PROCESS. I had to pay more elsewhere & have another replacement rushed to me before the shipping deadline.

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